Settings
Branding
Manage console logo and create a verified brand account for official communications.
Configure console visual identity and manage an official brand account used for verified announcements and engagement.
Console Logo
Upload organization logo
Brand Account
Create verified presence
Identity Quality
Ensure consistency & trust
Usage Policy
Define allowed actions
Audit
Review ownership & access
Optimize
Refine naming & visuals
Console Logo
1
Navigate
Settings → Brand settings.
2
Upload
Select image (PNG/JPG, ≤10MB, ~500×200px recommended).
3
Preview
Verify scaling & background contrast.
4
Reset (Optional)
Use Reset to Default if reverting.
Use a horizontally oriented logo with transparent background when possible.
Brand Account
A special account with verification badge for official posts & comments.Create Brand Account
1
Open
Settings → Brand settings → Brand account section.
2
Create
Click “Create new account”.
3
Configure
Upload logo (avatar) + enter display name (≤100 chars).
4
Confirm
Click Create account.
Requirements
| Field | Purpose | Tips |
|---|---|---|
| Logo | Avatar identification | Use primary mark; test dark/light modes |
| Brand Name | Display name across posts/comments | Align with public trademark; avoid internal acronyms |
Usage
Announcements
Broadcast official updates
Engagement
Reply in threads with badge
Support Escalation
Clarify resolutions publicly
Campaigns
Run themed initiatives
Best Practices
Consistency
Consistency
Single canonical brand account; no duplicates.
Tone
Tone
Professional, clear, conflict‑neutral responses.
Access Control
Access Control
Limit credential holders; rotate on role changes.
Separation
Separation
Do not mix personal opinions; keep to official stance.
Brand Changes
Brand Changes
Announce ahead of logo/name alterations.
Metrics
| Metric | Description | Action Trigger |
|---|---|---|
| Brand Post Share (%) | Brand posts / total posts | Low reach → schedule consistent cadence |
| Response SLA (mins) | Time to first brand reply (support threads) | Rising → review staffing/access |
| Engagement Rate | Reactions + comments per brand post | Decline → adjust content strategy |
| Misuse Incidents | Unauthorized posts | Any >0 → tighten access |
Troubleshooting
| Issue | Likely Cause | Resolution |
|---|---|---|
| Logo blurry | Low resolution asset | Upload higher-res within recommended ratio |
| Missing badge | Account not created as brand type | Recreate or contact support |
| Duplicate brand voice | Multiple unofficial accounts | Consolidate & communicate official handle |
| Unauthorized post | Credential sharing | Rotate credentials; implement SSO if possible |
Quick Reference
Logo
PNG/JPG ≤10MB ~500×200px
Name
≤100 chars
Badge
Indicates authenticity
Access
Restrict maintainers