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Get up and running with your social.plus Console in minutes. This guide covers everything you need to know for initial setup and basic configuration.

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Prerequisites

Before accessing your console, ensure you have:
  • An active social.plus Portal account
  • At least one social.plus application created in your portal
  • Administrative access to your organization’s social.plus account

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Accessing Your Console

1

Login to social.plus Portal

Navigate to portal.amity.co and sign in with your credentials.
2

Select Your Application

From the “My Applications” screen, locate the application you want to manage.
3

Open Console

Click the “Go to Console” button for your selected application. This will open the social.plus Console in a new tab.
4

Verify Access

You should now see the console dashboard with your application’s data and management tools.

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Initial Setup Checklist

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1. Get Your API Key

Your API key is essential for SDK integration and API access.
1

Navigate to Settings

In the console, go to Settings → Security
2

Copy API Key

Locate and copy your API key for use in your application
3

Secure Storage

Store your API key securely - never expose it in client-side code

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2. Configure Basic Moderation

Set up essential moderation rules to keep your community safe.
1

Access Moderation Settings

Navigate to Moderation → AI Content Moderation
2

Enable AI Moderation

Turn on automated content filtering for text, images, and videos
3

Set Confidence Levels

Configure AI confidence thresholds for different types of content
4

Create Keyword Filters

Add custom blocked words and phrases specific to your community

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3. Set Up User Roles

Configure user roles and permissions for your moderation team.
1

Review Default Roles

Understand the built-in roles: None, Moderator, Super-Moderator, Global-Admin
2

Assign Moderators

Promote trusted users to moderator roles through User Management
3

Configure Permissions

Review and adjust permissions for each role level

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4. Configure Notifications

Set up push notifications and alerts for your application.
1

Upload Certificates

Add your iOS and Android push notification certificates in Settings → Push Notifications
2

Test Notifications

Send test notifications to verify your configuration
3

Set Up Webhooks

Configure webhooks for real-time event handling in Settings → Webhooks

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Understanding the Dashboard

The console is organized into several key sections:
  • Communities: Manage community spaces and membership
  • Posts: Review and moderate user posts
  • Comments: Handle comment moderation and threading
  • Users: User account management and analytics
  • Channels: Moderate chat channels and conversations
  • Messages: Review chat messages and handle reports
  • Members: Manage channel membership and permissions
  • AI Moderation: Configure automated content filtering
  • Review Queue: Process manually flagged content
  • Reports: View moderation activity and statistics
  • Security: API keys, server keys, and authentication
  • Push Notifications: Certificate management and testing
  • Webhooks: Real-time event configuration
  • Admin Users: Team member management and permissions

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Key Metrics Dashboard

Your dashboard shows important metrics at a glance:
  • Active Users: Current online users and recent activity
  • Content Statistics: New posts, comments, and messages
  • Moderation Alerts: Pending reviews and flagged content
  • System Health: API usage and performance indicators

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Common First Tasks

Start Simple: Begin with basic moderation settings and gradually add more sophisticated rules as you understand your community’s needs.

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Review Existing Content

  1. Check the Social Management section for any existing posts or comments
  2. Review user activity and identify any immediate moderation needs
  3. Set up basic content filtering rules if needed

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Configure Moderation Team

  1. Identify trusted users who should have moderator privileges
  2. Assign appropriate roles through User Management
  3. Set up moderation workflows and escalation procedures

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Test Integration

  1. Verify your API key works with a simple SDK integration
  2. Test push notifications with your mobile applications
  3. Confirm webhook events are being received correctly

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Next Steps

Once you’ve completed the initial setup:

Explore Moderation

Learn advanced content moderation techniques and workflows

Review Analytics

Understand your community metrics and engagement patterns

Configure Settings

Dive deeper into security, notifications, and integrations

Use APIs

Implement programmatic administration with social.plus APIs

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Troubleshooting

  • Verify you’re logged into the correct social.plus Portal account
  • Ensure you have admin permissions for the application
  • Check that your application is active and properly configured
  • Confirm you’re using the correct API key for your environment
  • Verify the key hasn’t been regenerated or revoked
  • Check that you’re using the right regional endpoint
  • Verify push certificates are valid and properly uploaded
  • Check that your application bundle IDs match your certificates
  • Test with a simple notification to isolate the issue
Security Note: Never share your API keys or admin credentials. Regularly review and rotate keys as needed for security.