Maintain a safe and healthy community with social.plus Console’s comprehensive moderation tools. From AI-powered automated filtering to manual review workflows, you have everything needed to enforce community standards effectively.

AI Content Moderation

Automated content filtering with machine learning and confidence settings

Manual Review

Process flagged content through structured review workflows

User Management

Handle user behavior, roles, and account-level moderation actions

Roles & Privileges

Configure moderation team roles and permission levels

​
Moderation Philosophy

​
Layered Approach

social.plus Console implements a multi-layered moderation strategy:
  1. Preventive: AI filters catch inappropriate content before publication
  2. Reactive: Community reporting enables quick response to violations
  3. Review: Human moderators handle complex cases requiring judgment
  4. Appeal: Fair process for users to contest moderation decisions

​
Balance & Fairness

  • Proportionate Response: Match moderation actions to violation severity
  • Due Process: Provide clear reasoning and appeal opportunities
  • Consistency: Apply rules equally across all community members
  • Transparency: Communicate policies and decisions clearly

​
Core Moderation Features

​
Key Moderation Areas

​
Social Content Moderation

  • Posts: Review user posts for policy compliance
  • Comments: Moderate comment threads and discussions
  • Communities: Handle community-specific rules and governance
  • User Profiles: Monitor profile content and display names

​
Chat Moderation

  • Messages: Real-time and retrospective message filtering
  • Channels: Channel-specific moderation rules and enforcement
  • Private Messages: Handle reports of inappropriate direct messages
  • Media Sharing: Scan shared images, videos, and files

​
Specialized Content

  • Livestreams: Monitor live video content and chat interactions
  • Stories: Review temporary content and story posts
  • Reactions: Handle abuse of reaction features
  • User-Generated Media: Moderate uploaded images and videos

​
Moderation Tools

Efficiency Focus: Use batch operations and automation features to handle high-volume moderation efficiently while maintaining quality standards.

​
Bulk Operations

  • Process multiple pieces of content simultaneously
  • Apply consistent actions across related violations
  • Handle coordinated abuse or spam campaigns
  • Streamline routine moderation tasks

​
Advanced Filtering

  • Custom keyword lists with context awareness
  • Regular expression patterns for complex filtering
  • Whitelist exceptions for legitimate use cases
  • Language-specific filtering rules

​
Reporting & Analytics

  • Moderation activity dashboards and metrics
  • Performance tracking for moderation team
  • Community health indicators and trends
  • Policy effectiveness analysis

​
Best Practices

​
Moderation Team Management

  • Clear Guidelines: Provide detailed moderation guidelines and training
  • Consistent Application: Ensure all moderators apply rules uniformly
  • Regular Calibration: Hold sessions to align moderation decisions
  • Performance Review: Monitor and provide feedback on moderation quality

​
Community Communication

  • Transparent Policies: Publish clear community guidelines
  • Decision Explanation: Provide reasoning for moderation actions
  • Appeal Process: Maintain accessible and fair appeal procedures
  • Policy Updates: Communicate changes to community standards

​
Operational Efficiency

  • Automation Balance: Use AI to enhance, not replace, human judgment
  • Queue Management: Prioritize high-impact content for review
  • Resource Planning: Ensure adequate moderation coverage
  • Continuous Improvement: Regularly review and refine processes

​
Integration Points

​
SDK Integration

Moderation settings in the console directly affect SDK behavior:
  • Content validation rules apply to SDK-created content
  • User restrictions affect SDK feature access
  • Moderation events trigger SDK callbacks and notifications

​
API Integration

Programmatic moderation through social.plus APIs:
  • Automate routine moderation actions
  • Integrate with external moderation tools
  • Custom workflows for specific use cases
  • Bulk operations for large-scale management

​
Getting Started with Moderation

Configure AI Moderation

Set up automated content filtering and detection rules

Set Up Review Process

Create workflows for manual content review and moderation

Manage Moderator Roles

Configure your moderation team and assign appropriate permissions

Monitor Community Health

Track moderation metrics and community safety indicators
Legal Compliance: Ensure your moderation practices comply with relevant laws and regulations in your operating jurisdictions. Consider consultation with legal experts for sensitive content categories.