Goal: Provide operators and moderators with efficient workflows to create, organize, govern, and moderate user communities at scale.
Create Community
Launch new spaces with avatar, category & visibility
Manage Activity
Review posts, comments, schedules & flags
Membership
Add, remove, ban, or change member roles
Permissions
Configure posting, approvals & commenting rules
Categories
Organize & discover related communities
Moderation Flags
Surface at‑risk communities & escalation targets
Primary Workflows
1
Open Communities
Navigate: Social Management → Communities.
2
Launch Form
Click the + (Create New Community) button.
3
Fill Core Data
Avatar, Name, About (≤180 chars), Category.
4
Select Notification Mode
Default, Silent or Subscribe (see Notification Modes below).
5
Review & Confirm
Validate visibility & category before saving.
Screenshot placeholders can be inserted where needed using <figure> blocks.
Permissions & Governance
Posting Permissions
Posting Permissions
Options:
- Only admins can post: Restricts creation to moderators/admins (announcement mode)
- Approve member posts: Member posts enter an approval queue
- Open posting (default): All members post immediately
“Only admins can post” and “Approve member posts” are mutually exclusive.
Commenting Permissions (Stories)
Commenting Permissions (Stories)
Global toggle for allowing comments on community stories.
- Enabled: All active stories accept member comments
- Disabled: No stories within the community accept comments
Granular per‑story comment locking is not currently supported.
Notification Modes
Notification Modes
Define default push behavior for new community activity:
- Default: Notifications ON for all members (may opt out)
- Silent: Notifications OFF & cannot be enabled by members
- Subscribe: Notifications OFF by default; members may opt in
Use Silent for low-noise hubs or archive‑style communities.
Settings Management
Settings Management
Editable fields:
- Avatar (brand & recognition)
- Name & Description (≤180 chars recommended)
- Category (affects discovery grouping)
- Official Flag (trust / authenticity badge)
- Visibility: Public vs Private (affects access & join flow)
- Closure: Permanent removal (non‑recoverable)
Best Practices
Operational Efficiency
Operational Efficiency
- Batch resolve low‑risk approvals daily
- Use categories early to avoid later reclassification overhead
- Maintain naming conventions (e.g., Region • Topic)
- Standardize moderator notes for actions
Governance & Safety
Governance & Safety
- Start with open posting + approvals for new communities
- Introduce Only-admin mode for broadcast / compliance spaces
- Monitor flag ratios: flags per 100 posts as drift indicator
- Periodically audit moderator role assignments
Growth & Discovery
Growth & Discovery
- Curate category landing pages with representative communities
- Highlight official communities for trust signaling
- Use Subscribe mode for optional-interest clusters
- Rotate featured categories based on engagement analytics