This page explains how Console moderators and administrators manage Stories across communities: creation, scheduling, visibility, moderation, and lifecycle oversight. It focuses on operational workflows (not developer implementation).
Create
Upload image & video Stories (up to 10 items)
Schedule
Plan Story releases up to 30 days ahead
Monitor
Track Active, Expired, Scheduled status
Moderate
Delete or clear flagged Stories
Engage
Leverage links & narrative sequencing
Optimize
Use lifecycle & performance signals
Accessing Stories
1
Open Module
Go to Admin Console → Stories.
2
Select Community
Search by community name or ID.
3
Review Tabs
Switch between Active, Expired, and Scheduled.
4
Take Action
Create, schedule, delete, or clear flags as needed.
Creating Stories
Media Requirements
Media Requirements
- Images: up to 1 GB each
- Videos: under 2 GB, ≤ configured maximum duration (default 90s)
- Up to 10 media files per Story batch (all publish together as sequential individual Stories)
- Single creation batch = ordered Story sequence for narrative impact
Ordering & Narrative
Ordering & Narrative
Drag to reorder before publishing / scheduling.
Use sequencing for: event recaps, multi-step tutorials, campaign countdowns.
Links & Whitelisting
Links & Whitelisting
Add an optional hyperlink per Story item.
If URL whitelisting is enabled, destination must be pre-approved or link cannot be saved.
Scheduling
Scheduling
- Earliest schedule time: ≥ 1 hour from now
- Latest schedule time: up to 30 days ahead
- All items in the batch follow the same release time and then display in the order configured
Preview & Quality
Preview & Quality
Console preview approximates in‑app experience (device variances may apply). Validate crop, readability, caption relevance, and link integrity before finalizing.
Reordering and link edits are only possible before publishing or while the batch is still in Scheduled status.
Story Status Lifecycle
Currently visible Stories within their active duration window.
The count displayed on a community’s Stories card reflects Active + Expired only (excludes Scheduled and Deleted).
Viewing Stories
Within Active & Expired tabs you can:- View media (image / video)
- Access hyperlinks
- Check comment count (and flagged comment count if applicable)
- View reactions count
- Moderate (delete, clear flags)
- Upcoming batches sorted by scheduled date (latest first)
- Hyperlinks configured per Story item
- Delete option (removes entire scheduled batch)
Deleted Stories are not viewable in Console once removed. Confirm before deletion.
Moderation Actions
Remove inappropriate or outdated Story items. Action is immediate and irreversible.
Operational Best Practices
Content Planning
Content Planning
- Batch related content for cohesive storytelling.
- Schedule during high engagement windows (analyze past peak hours).
- Limit daily volume to avoid fatigue.
Quality & Accessibility
Quality & Accessibility
- Maintain consistent aspect ratios & branding.
- Ensure text overlays remain legible (contrast, safe margins).
- Keep videos concise and purposeful.
Governance & Safety
Governance & Safety
- Review flagged Stories promptly (ideally within SLA window).
- Use whitelisted links only; remove any violating destinations.
- Document deletion rationale for sensitive content categories.
Engagement Optimization
Engagement Optimization
- Track reactions & comment patterns to refine timing & style.
- Use links sparingly for high-intent actions (avoid dilution).
- Sequence multi-part content with clear narrative arcs.
Troubleshooting
| Issue | Likely Cause | Resolution |
|---|---|---|
| Cannot schedule < 1h | Minimum lead time rule | Set time ≥ 1 hour ahead |
| Schedule >30 days blocked | Exceeds max window | Choose date within 30 days |
| Link rejected | Not whitelisted | Add to whitelist or remove link |
| Video upload fails | Size or duration exceeded | Compress or shorten video |
| Missing previews | Temporary network or format issue | Reupload / refresh page |
| Story not publishing | Time mismatch / unsaved changes | Reconfirm schedule & save |
| Flags not clearing | Permission or state change | Verify role permissions & refresh |
Quick Reference
Max Uploads
10 media files per batch
Video Duration
Default 90s (configurable)
Schedule Window
1h → 30 days ahead
Link Control
Whitelist (if enabled)