This page explains how Console moderators and administrators manage Stories across communities: creation, scheduling, visibility, moderation, and lifecycle oversight. It focuses on operational workflows (not developer implementation).
Create
Upload image & video Stories (up to 10 items)
Schedule
Plan Story releases up to 30 days ahead
Monitor
Track Active, Expired, Scheduled status
Moderate
Delete or clear flagged Stories
Engage
Leverage links & narrative sequencing
Optimize
Use lifecycle & performance signals
Accessing Stories
1
Open Module
Go to Admin Console → Stories.
2
Select Community
Search by community name or ID.
3
Review Tabs
Switch between Active, Expired, and Scheduled.
4
Take Action
Create, schedule, delete, or clear flags as needed.
Creating Stories
Media Requirements
Media Requirements
- Images: up to 1 GB each
- Videos: under 2 GB, ≤ configured maximum duration (default 90s)
- Up to 10 media files per Story batch (all publish together as sequential individual Stories)
- Single creation batch = ordered Story sequence for narrative impact
Ordering & Narrative
Ordering & Narrative
Drag to reorder before publishing / scheduling.
Use sequencing for: event recaps, multi-step tutorials, campaign countdowns.
Links & Whitelisting
Links & Whitelisting
Add an optional hyperlink per Story item.
If URL whitelisting is enabled, destination must be pre-approved or link cannot be saved.
Scheduling
Scheduling
- Earliest schedule time: ≥ 1 hour from now
- Latest schedule time: up to 30 days ahead
- All items in the batch follow the same release time and then display in the order configured
Preview & Quality
Preview & Quality
Console preview approximates in‑app experience (device variances may apply). Validate crop, readability, caption relevance, and link integrity before finalizing.
Story Status Lifecycle
- Active
- Expired
- Scheduled
Currently visible Stories within their active duration window.
The count displayed on a community’s Stories card reflects Active + Expired only (excludes Scheduled and Deleted).
Viewing Stories
Within Active & Expired tabs you can:- View media (image / video)
- Access hyperlinks
- Check comment count (and flagged comment count if applicable)
- View reactions count
- Moderate (delete, clear flags)
- Upcoming batches sorted by scheduled date (latest first)
- Hyperlinks configured per Story item
- Delete option (removes entire scheduled batch)
Moderation Actions
- Delete Story
- Clear Flags
- Scheduled Cleanup
Remove inappropriate or outdated Story items. Action is immediate and irreversible.
Operational Best Practices
Content Planning
Content Planning
- Batch related content for cohesive storytelling.
- Schedule during high engagement windows (analyze past peak hours).
- Limit daily volume to avoid fatigue.
Quality & Accessibility
Quality & Accessibility
- Maintain consistent aspect ratios & branding.
- Ensure text overlays remain legible (contrast, safe margins).
- Keep videos concise and purposeful.
Governance & Safety
Governance & Safety
- Review flagged Stories promptly (ideally within SLA window).
- Use whitelisted links only; remove any violating destinations.
- Document deletion rationale for sensitive content categories.
Engagement Optimization
Engagement Optimization
- Track reactions & comment patterns to refine timing & style.
- Use links sparingly for high-intent actions (avoid dilution).
- Sequence multi-part content with clear narrative arcs.
Troubleshooting
| Issue | Likely Cause | Resolution |
|---|---|---|
| Cannot schedule < 1h | Minimum lead time rule | Set time ≥ 1 hour ahead |
| Schedule >30 days blocked | Exceeds max window | Choose date within 30 days |
| Link rejected | Not whitelisted | Add to whitelist or remove link |
| Video upload fails | Size or duration exceeded | Compress or shorten video |
| Missing previews | Temporary network or format issue | Reupload / refresh page |
| Story not publishing | Time mismatch / unsaved changes | Reconfirm schedule & save |
| Flags not clearing | Permission or state change | Verify role permissions & refresh |
Quick Reference
Max Uploads
10 media files per batch
Video Duration
Default 90s (configurable)
Schedule Window
1h → 30 days ahead
Link Control
Whitelist (if enabled)