Documentation Index
Fetch the complete documentation index at: https://learn.social.plus/llms.txt
Use this file to discover all available pages before exploring further.
This page explains how moderators and administrators use the social.plus Console to manage community content. It focuses on operational workflows (not developer implementation).
View & Filter
Locate content by context: community, user, post, or external feed. Filter by AI-powered quality labels.
Moderate & Enforce
Approve, feature, pin, close polls, or remove content.
Create Content
Publish standard and poll posts as yourself or Brand. Tag products from the catalogue in post content.
Highlight Visibility
Feature globally / in community, maintain pinned collections.
Track Health
Monitor flags, activity, engagement, poll participation, and content quality.
Optimize Quality
Use AI quality detection to identify excellent posts and surface low-quality content.
Accessing the Module
Context Types
Context Types
- Content (External): Network-wide external or aggregated content.
- Community: Posts in one community (requires community ID or name).
- User: Posts authored by / to a user (user ID or display name).
- Post: Fetch a single post (post ID) and its comments.
Status Tabs
Status Tabs
- Posted
- Scheduled
- Requires approval
- Global featured
- Community featured
- Pinned
- Deleted
Flag Focus
Flag Focus
Toggle the Flag filter to surface reported content needing immediate review.
Post Row Information
Each post line provides:- Author name / avatar
- Community name (when applicable)
- Timestamp & last activity
- Visibility indicators (featured / pinned / scheduled / requires approval)
- Content Quality Label (Excellent, Good, Fair, Weak, Broken)
- Engagement: reaction count, comment count
- Poll data (when poll): type (Single / Multiple), total votes, option breakdown & percentages, end time
Poll options are automatically sorted by vote count (highest to lowest) to help you assess performance at a glance.
AI Content Quality Detection
social.plus now automatically evaluates post quality using AI-powered detection, giving you immediate visibility into which contributions meet your community’s standards. Each post receives a quality label based on relevance, structure, clarity, and engagement potential—helping you quickly identify high-value content to feature or low-quality posts that need attention.Automatic Scoring
Every post with text content is automatically scored against your community’s quality standards.
Smart Filtering
Filter by quality level to focus on excellent contributions or identify weak content.
Instant Insights
Hover over any quality label to see detailed explanations of what makes content excellent or weak.
Scalable Moderation
Reduce manual review time by letting AI surface posts that matter most.
Getting Started with Quality Detection
Feature Enablement Required: AI Content Quality Detection is an advanced feature that must be enabled by our support team. Contact your account manager or reach out to support to activate this feature for your application.
Customizing Quality Definitions
Every application has unique standards for what makes content valuable. social.plus allows you to customize quality detection criteria to match your application’s specific needs and culture.Custom Quality Definitions
Custom Quality Definitions
Work with our team to define the most suitable quality definitions for your application:
- Default Quality Definitions: The content can be anything in social network. Add a bonus point for a review, reaction, tip, movie and lifestyle. The message should be clear and easy to understand, even if written casually.
Continuous Refinement
Continuous Refinement
Quality detection improves over time as it learns from your application:
- Share examples of posts you consider excellent or problematic
- Provide feedback on scoring accuracy through our support team
- Request periodic reviews to ensure criteria remain aligned with evolving application standards
- Access reporting on quality trends to inform strategy adjustments
Implementation Timeline: After requesting enablement, our team will work with you to configure quality definitions.
Understanding Quality Labels
Each post displaying text content receives one of five quality labels:Excellent
Excellent
Fully relevant, strongly written—clear, structured, expressive, and likely to engage.These posts demonstrate exceptional quality with well-structured content that drives meaningful discussions. They’re ideal candidates for featuring or pinning.Characteristics:
- Clear, focused message aligned with community topics
- Well-organized with proper formatting
- Engaging tone that invites interaction
- Comprehensive yet concise
Good
Good
Relevant and well-written with minor room for improvement in clarity or structure.Quality contributions that meet community standards. These posts are valuable but may lack the polish of excellent content.Characteristics:
- Clear relevance to community
- Generally well-structured
- Minor formatting or clarity issues
- Solid foundation for engagement
Fair
Fair
Moderately relevant or adequately written, but lacks depth or polish.Acceptable contributions that don’t violate guidelines but may not drive significant engagement.Characteristics:
- Basic relevance maintained
- Minimal structure or detail
- Could benefit from elaboration
- Meets minimum standards
Weak
Weak
Low relevance or poorly written—unclear, unstructured, or minimally engaging.These posts may require moderator review to determine if they should remain visible or if author guidance is needed.Characteristics:
- Unclear purpose or relevance
- Poor structure or formatting
- Minimal effort or substance
- Low engagement potential
Broken
Broken
Irrelevant, unintelligible, or severely lacking in quality—likely spam or off-topic.Content that should be reviewed immediately for potential removal. Often indicates spam, off-topic content, or severe quality issues.Characteristics:
- No clear relevance to community
- Unintelligible or nonsensical
- Possible spam or abuse
- Requires immediate attention
Text Content Only: Quality detection analyzes text content exclusively. Posts containing only media (images, videos, files) without text will not display a quality label. Posts with both text and media are scored based on the text content.
Viewing Quality Labels
Quality labels appear automatically on posts throughout the Console:User History - Posted Tab
View quality labels on all posts authored by a specific user to assess their overall contribution quality.
Posts & Comments Page - Posted Tab
See quality labels on all posted content across communities and contexts.
Quality labels are not displayed on Pending, Scheduled, Pinned, Global Featured, Community Featured, or Deleted tabs. They appear only in the Posted tab and User History.
Filtering by Content Quality
Use quality filtering to focus your moderation efforts where they matter most:- Single Quality Level
- Multiple Quality Levels
- Quality-First Review
Filter by one quality level (e.g., “Excellent”) to review top contributions for featuring opportunities.Use Cases:
- Find excellent posts to feature globally or in communities
- Identify weak or broken content requiring immediate review
- Audit fair posts to provide author guidance
Navigate to Posted Tab
Go to Posts & Comments → Select your context (Community, User, Content) → Click Posted tab.
Review Results
Posts are displayed by recency (most recent first). Scroll to review all matching content.
Quality-Driven Moderation Workflows
Daily Quality Review
Daily Quality Review
Morning Routine:
- Filter by “Excellent” to identify featuring candidates
- Review top posts for community or global featuring
- Filter by “Broken + Weak” to catch quality issues
- Remove spam or guide authors to improve content
Community Health Audit
Community Health Audit
Weekly Analysis:
- Filter each community by quality levels
- Track ratio of Excellent/Good vs Weak/Broken posts
- Identify communities needing content guidelines
- Coach power users creating consistently weak content
User Contribution Assessment
User Contribution Assessment
User History Review:
- Navigate to User context → User History → Posted tab
- Review quality distribution of user’s posts
- Identify top contributors (consistent Excellent/Good)
- Provide feedback to users with consistent Weak/Broken scores
Content Featuring Strategy
Content Featuring Strategy
Strategic Visibility:
- Filter by “Excellent” in high-traffic communities
- Review engagement metrics (reactions, comments) alongside quality
- Feature posts combining excellent quality with high engagement
- Track featured post performance to refine criteria
Quality Label Best Practices
Trust but Verify
Trust but Verify
Quality labels provide guidance, not absolute rules. Always review flagged content and use your judgment for edge cases.Considerations:
- Cultural context and community norms
- Technical content may appear “weak” but be highly valuable
- Short announcements may score lower but serve clear purposes
Author Education
Author Education
Balanced Moderation
Balanced Moderation
Don’t remove content solely based on quality labels—focus on policy violations and community guidelines.Guidelines:
- “Broken” posts → Review for spam/off-topic removal
- “Weak” posts → Consider author guidance before removal
- “Fair” posts → Generally acceptable, may improve over time
Recognition Programs
Recognition Programs
Leverage quality data to identify and reward top contributors.Ideas:
- Monthly highlights of users with consistent “Excellent” posts
- Community badges for quality contributors
- Feature “Post of the Week” based on quality + engagement
Privacy & Transparency: Quality labels are visible only to administrators and moderators with appropriate permissions. Community members do not see quality scores on their own or others’ posts.
Community-Level Overview
When filtering by a community you can also see:- Total posts in period
- Member count
- Pending posts
- Flagged posts/comments
- Last activity timestamp
- Community type (Public / Private)
Filtering & Discovery
- Basic Filters
- Quality Filters
- Date & Range
- Escalation Review
- Quality Audits
Use feed type, context selector, and status tabs to narrow results. Combine with flag toggle for urgent reviews.
Moderation Actions
- Approve / Reject
- Feature & Pin
- Poll Control
- Flags Workflow
- Deletion & Restoration
- Scheduling Oversight
Approve pending posts from Requires approval tab. Reject (delete) content that violates guidelines. Document decisions where policy demands audit trails.
Creating Posts
Choose Destination
Set Share to: Community feed or User feed (other feeds may appear if configured).
Compose Content
Add clear text, mention users with @ (≤30 mentions), tag products with @ (switch to Tag product tab), and attach media if applicable.
Standard Post Guidelines
- Break long text into short paragraphs.
- Use mentions purposefully—avoid notification overload.
- Attach media to increase clarity (events, tutorials, updates).
- Support media types (per configuration) — images, videos, files (single media type per post up to 10 files).
Tagging Products in Posts
Products from the catalogue can be tagged directly in post content when creating or editing posts in the Console. This enables social commerce workflows where product references appear as interactive links within community content.
How to Tag a Product
Start Creating a Post
Navigate to Posts and comments and click Create post. Choose the destination feed and posting account.
Type the @ Symbol
In the Body text field, type
@ followed by the product name you want to tag (e.g., @pizza). A dropdown will appear with two tabs: Mention user and Tag product.Switch to Tag Product Tab
Click the Tag product tab to search for products from your catalogue. The dropdown displays matching products with their thumbnail images.
Select a Product
Click on the desired product from the search results. The product name will be inserted as an interactive link in your post content.
Tagged Products Display
Once a post with tagged products is published, the tagged products appear in two ways:- Inline Links: Product names appear as clickable links within the post text, linking to the product URL
- Product Card Section: A “Products tagged in this post” section displays below the post content with product thumbnails, names, and prices
Tagged Products Panel
Click View all on a published post or View all tagged products during creation to open a panel showing all tagged products with their images and pricing details.
Only products with Active status in the Product Catalogue are available for tagging. Archived products will not appear in the tag product search results.
Product tagging in posts supports the same
@ trigger used for user mentions. The dropdown provides tab-based switching between Mention user and Tag product functionality.Brand Posting
Brand appearance and verification icon are configured by Super Admins. Use for authoritative announcements.
- Maintain consistent tone and formatting.
- Reserve for official communications, not casual chatter.
- Distinguish Brand vs personal admin voice to build trust.
Poll Posts
- Purpose
- Question Crafting
- Options
- Selection Type
- Duration
- Early Closure
Gather structured feedback: feature prioritization, content preferences, scheduling, sentiment checks.
Featuring & Pinning
Pinned Collection (Access)
Pinned Collection (Access)
Add frequently referenced posts (guidelines, FAQs, recurring updates). Up to 20 per community. Sorted newest pin first; manual reordering not supported.Steps:
- Locate post (Community / Posts context)
- Click pin icon in Actions
- Confirm appearance in community Pinned tab
Community Featuring (Spotlight)
Community Featuring (Spotlight)
Highlight one high-impact post at top of a community feed (one active per community). Ideal for launches, events, urgent notices.Steps:
- Click star icon → Feature in this community
- Visible in Featured tab & top of feed
- Remove by un-star → Remove community featured post
Global Featuring (Network-Wide)
Global Featuring (Network-Wide)
Maximum visibility across all communities/platform surfaces.Steps:
- Actions menu (⋮) → Feature globally
- Track in Global featured tab (timestamp, admin, admin ID)
- Remove via (⋮) → Remove global featured post
Strategic Combinations
Strategic Combinations
- Launches: Feature globally during rollout → Pin for long-term reference.
- Community events: Feature in community pre-event → Pin logistics → Remove feature post-event.
- Evergreen policy: Pin indefinitely → Re-feature on major revision.
Best Practices
Daily Operations
Daily Operations
- Review Requires approval & Flagged queues twice daily.
- Filter by “Broken” quality to catch spam and off-topic content.
- Check “Excellent” posts for featuring opportunities.
- Verify scheduled posts relevance and timing.
- Rotate featured content to prevent banner fatigue.
Quality & Compliance
Quality & Compliance
- Document rationale for removals affecting policy precedent.
- Use quality labels as guidance, not absolute rules—consider context.
- Maintain neutral poll phrasing.
- Verify media quality & appropriateness.
- Provide constructive feedback to users with consistently weak content.
Engagement Health
Engagement Health
- Track flags per 100 posts (trend indicator).
- Monitor ratio of Excellent/Good vs Weak/Broken posts by community.
- Watch for sudden reaction spikes (possible brigading).
- Identify communities with low activity for activation campaigns.
- Recognize top contributors with consistent high-quality posts.
Visibility Hygiene
Visibility Hygiene
- Avoid over-featuring; scarcity drives attention.
- Prioritize featuring posts with “Excellent” quality + high engagement.
- Clean pinned collections monthly (remove outdated guidance).
- Reassess global features after relevance declines.
- Balance quality with diversity—don’t only feature same authors.
Troubleshooting
| Issue | Likely Cause | Resolution |
|---|---|---|
| Cannot post as Brand | Brand not configured / permission missing | Configure in Settings → Brand Settings or adjust admin role |
| Mentions fail | >30 mentions or invalid usernames | Reduce mentions, verify usernames |
| Media upload blocked | Unsupported type / size limit exceeded | Compress or use supported format |
| Poll option rejected | Exceeded 10 options or duplicate text | Consolidate / remove extras |
| Scheduled post missing | Timezone mismatch or not approved | Confirm timezone & approval status |
| Cannot feature/pin | Post deleted or insufficient role | Verify post state & role permissions |
| Poll cannot close early | Action menu context mismatch | Ensure selecting poll row (not filtered out) |
| Quality label not showing | Post has no text content or is pending | Quality detection requires text; labels appear only on Posted tab |
| Quality filter not working | Applied in wrong tab or context | Use quality filter only in Posted tab (excludes featured/pinned) |
| Cannot combine quality filters | Quality filters work independently | Apply quality filter alone; other filters must be cleared |
| Product tag not appearing | Product is Archived or search text too short | Ensure product status is Active in Product Catalogue; type at least part of the product name after @ |
| Tagged product shows as unavailable | Product was deleted after tagging | Re-tag with an active product or restore the product in the catalogue |
Next Steps
Community Management
Configure communities & permissions.
Product Catalogue
Manage products available for tagging in posts.
Moderation Overview
Refine moderation workflow.
Analytics
Monitor engagement & health.