This page explains how Console administrators organize and manage events: create new events in communities, configure event types, set schedules, track attendees, and monitor event activities. Events enable community engagement through livestreams, external links, and in-person gatherings.
Create Events
Set up events with title, details, thumbnail, and scheduling
Multiple Types
Support for virtual (livestream / external link) and in-person events
Track Attendees
Monitor event attendance and participant engagement
Schedule & Timezone
Set start and end times with timezone-aware scheduling
Community Events
Create events within specific communities for targeted engagement
Monitor Activities
View posts, comments, and interactions tied to each event
Overview
Events Management in the social.plus Console provides a centralized dashboard for creating, organizing, and monitoring events across your communities. Whether your audience engages through live streams, joins via external platforms, or attends in person, the Console gives you full control over the event lifecycle.
| Column | Description |
|---|---|
| Event title | The name of the event |
| Type | Event type — Livestream, In-person, or Virtual (external link) |
| Created in | The community or feed where the event was created |
| Creator | The user who created the event |
| Starts / Ends | Scheduled start and end date/time |
| Status | Current status — Upcoming, Ongoing, or Ended |
| Attendees | Number of users who joined or RSVP’d |
| Created at | Timestamp of event creation |
Quick Start
Configure Event Type
Select whether the event is virtual (livestream or external link) or in-person, and provide the relevant address or link.
Creating an Event
To create a new event, click the Create event button from the events dashboard. The creation form is organized into four sections.
Select Feed and Account
Create to
Create to
Type: Dropdown
Required: Yes
Description: Choose where the event will be created. Currently supports Community feeds. After selecting “Community”, pick the specific community from the second dropdown.
Create as
Create as
Type: Dropdown
Required: Yes
Description: Select the identity under which the event will be created. Choose Myself to use your own admin account, or select a specific user to create the event on their behalf.
Event Details
Event thumbnail
Event thumbnail
Required: No (Optional)
Description: Upload a preview image for the event. Recommended resolution is 16:9 aspect ratio for consistent display across devices.
Event name
Event name
Type: Text
Required: Yes
Max Length: 60 characters
Description: A clear, descriptive title for the event. This is displayed prominently in the events list and event detail pages.
Event details
Event details
Type: Text
Required: No
Max Length: 1,000 characters
Description: Additional context about the event — what it’s about, what attendees can expect, and any relevant information.
Date and Time
Timezone
Timezone
Type: Dropdown
Required: Yes
Default: Detected from your browser locale
Description: Select the timezone for the event schedule. All start and end times are displayed relative to this timezone.
Starts on
Starts on
Type: Date & Time picker
Required: Yes
Description: The date and time when the event begins.
Ends on
Ends on
Type: Date & Time picker
Required: Yes
Description: The date and time when the event ends. Must be after the start time.
Address / Event Type
Event type
Event type
Type: Dropdown
Required: Yes
Options:
Virtual, In-person
Description: Determines how attendees will join the event. This selection controls which additional fields are displayed.Virtual events offer two sub-options:- Livestream — Users join the live stream directly on the app or website
- External link — Users are directed to an external platform (URL, max 200 characters)
- Address — The physical location where the event takes place (max 100 characters)
Event Types
Livestream
Virtual event where users join a live broadcast directly within your app or website. Ideal for webinars, Q&A sessions, and live content.
External Link
Virtual event that redirects attendees to an external platform (e.g., Zoom, Google Meet). Provide the event URL during creation.
In-Person
Physical event at a specified address. Attendees can see the location details and plan to attend in person.
Viewing Event Details
Click on any event row in the events list to open its detail page. The detail view provides a comprehensive overview with three tabs.
Activities Tab
The Activities tab shows all engagement associated with the event, including:- Posts — Content created within the event context
- Engagement metrics and last update timestamps
Attendees Tab
The Attendees tab displays a list of users who have joined or RSVP’d to the event, allowing you to monitor participation.Details Tab
The Details tab shows the full event configuration in a read-only format, including:- Feed and account information (community, creator)
- Event name and description
- Thumbnail image
- Timezone, start date, and end date
- Event type and address/link
Event Status Lifecycle
Events automatically transition through statuses based on the current time relative to the scheduled dates:| Status | Description |
|---|---|
| Upcoming | The event has been created but the start time has not yet been reached |
| Ongoing | The event is currently active (between start and end times) |
| Ended | The event has passed its scheduled end time |
Filtering and Search
Use the filters at the top of the events dashboard to narrow down the event list:- Select creator — Filter events by the user who created them
- Filter by status — Show only events with a specific status (
Upcoming,Ongoing, orEnded)
Best Practices
Event Planning
Event Planning
- Use descriptive titles — Make event names clear and informative so users can quickly understand the event purpose
- Set accurate timezones — Always verify the timezone matches the intended audience or event location
- Add thumbnails — Events with images attract more attention; use 16:9 ratio for best display
- Write detailed descriptions — Include what attendees can expect, any prerequisites, and relevant links
Community Engagement
Community Engagement
- Create events in relevant communities — Target the right audience by selecting the appropriate community
- Schedule in advance — Give users enough lead time to plan for attendance
- Monitor activities — Regularly check the Activities tab for engagement and respond to posts
- Track attendees — Use the Attendees tab to understand participation rates
Event Type Selection
Event Type Selection
- Livestream — Best for interactive sessions where you want attendees to stay within your platform
- External link — Use when leveraging established conferencing tools (Zoom, Meet, Teams)
- In-person — Provide complete address details so attendees can easily find the venue
Troubleshooting
Cannot Create Event
Cannot Create Event
Symptoms: The “Create event” button is disabled or creation failsSolutions:
- Ensure all required fields are filled in (event name, dates, community)
- Verify the end date is after the start date
- Check that you have the appropriate admin role and permissions
- Confirm the selected community exists and is active
Event Not Showing in List
Event Not Showing in List
Symptoms: A recently created event doesn’t appear in the dashboardSolutions:
- Clear any active status or creator filters
- Refresh the page to fetch the latest data
- Check pagination — the event may be on a different page
- Verify the event was created successfully (no error messages during creation)
Livestream Not Starting
Livestream Not Starting
Symptoms: A livestream event shows as “Upcoming” even after the start timeSolutions:
- Verify the timezone is set correctly for the event
- Ensure the livestream infrastructure is properly configured
- Check with Live Stream Management for stream status
- Confirm the event creator has streaming permissions