Use this workspace to perform holistic user assessments: engagement footprint, behavioral patterns, moderation history, and community influence. Focus: operational decision support (not developer internals).
Assess
Instant snapshot of stats & flags
Investigate
Drill into posts, comments, reactions
Moderate
Ban, unban, remove with full context
Compare
Cross-community participation insight
Track History
Chronology of past actions
Decide
Data-driven enforcement
Accessing User History
1
Open Manage Users
Navigate: Users → Manage Users.
2
Select User
Click any user row to open Social History panel.
3
Alternate Paths
Click username from Posts & Comments or Community Member list.
4
Review Snapshot
Begin with headline metrics before deep dive.
Snapshot Metrics
Key indicators at top:- Name, follower / following counts, global role
- Active user-level flags (auto-updates when cleared)
- Totals: posts, comments, reactions, communities joined
- Active flagged posts & comments count (decrements as flags cleared)
- Global bans & community bans counts
- Quick actions: change role, global ban/unban, copy user ID
- Posts & Comments
- Reactions
- Communities
- Moderation History
Filter by feed (User / Community), status (Flagged, Non-Flagged, Deleted), sort by Created Date / Last Activity. Action: delete content, clear flags. Provides separate totals for posts vs comments & replies.
Interpretation Framework
Engagement Density
Engagement Density
High comments vs low posts may indicate conversational contributor; high reactions with low authored content may signal passive engager or reaction spam.
Flag Pattern Analysis
Flag Pattern Analysis
Clustered flags in narrow time windows suggest episodic behavior; distributed flags indicate chronic issues.
Cross-Community Influence
Cross-Community Influence
Multiple high-activity communities = broader impact; concentrated activity aids targeted intervention.
Moderation Escalation
Moderation Escalation
Escalate from content deletion → temporary community ban → global ban if violation severity escalates or cross-community spread emerges.
Decision Playbooks
- Low-Risk Noise
- Repeat Local Violations
- Cross-Community Abuse
- Escalation Case
- Rehabilitation
Minor isolated flags; advise user via response, monitor trend.
Metrics to Monitor
| Metric | Insight | Action Trigger |
|---|---|---|
| Flags / 30 days | Current behavioral risk | Sudden spike vs baseline |
| Flag clearance rate | Moderator responsiveness | Low clearance → adjust staffing |
| Communities engaged | Breadth of influence | High + rising flags → broader review |
| Reaction-to-post ratio | Engagement style | Extreme imbalance → review for spam |
| Ban recurrence interval | Escalation need | Short intervals → stronger sanction |
Best Practices
Effective Assessment
Effective Assessment
- Start with snapshot metrics before deep scroll.
- Correlate flags with content type & community.
- Validate if spikes align with platform events (launches, campaigns).
Consistent Moderation
Consistent Moderation
- Reference prior actions to avoid double-penalizing.
- Apply same thresholds across communities.
- Document rationale for escalations externally when required.
Community Impact
Community Impact
- Identify positive contributors for recognition programs.
- Track disengagement after sanctions (potential churn risk).
- Use distribution of contributions to guide community staffing.
Troubleshooting
| Issue | Likely Cause | Resolution |
|---|---|---|
| Missing reactions pre Nov 28 2024 | Historical limit | Data collection started then; no retro import |
| Removed not showing pre Dec 19 2024 | Feature availability start | Only tracked from release date |
| Flags count mismatch | Recently cleared / delayed sync | Refresh or wait sync cycle |
| Cannot change global role | Permission scope lacking | Adjust admin role privileges |
| Ban option disabled | Already globally banned | Unban first to reapply variant action |
| Community missing from list | Deleted & purged / permission scope | Confirm retention policy / scope |