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User Social History

The User Social History feature provides community managers, moderators, and admins with a comprehensive view of user activity across all communities. This feature helps ensure informed, transparent, and consistent moderation decisions while unlocking valuable insights into user behavior.

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Overview

User Analytics

Instantly view user statistics including posts, comments, reactions, and community participation alongside flagged content and moderation actions

Activity Timeline

Access a complete timeline of user posts, comments, and interactions including flagged and deleted content

Community Engagement

View communities a user belongs to, their roles, and participation levels to assess influence and engagement

Moderation History

Track past moderation actions over time to detect behavioral patterns and ensure fair, data-driven decisions

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Key Features

  • Quick Statistics: Total posts, comments, reactions, and community participation
  • Flagged Content: Active flags and past moderation actions at a glance
  • Behavioral Patterns: Comprehensive activity analysis for informed decisions
  • Impact Analysis: Assess overall user contribution and community influence

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Getting Started

1

Access User Management

Navigate to “Manage Users” in the social.plus Console
2

Select User

Click on any user row to open their social history profile
3

Review Information

Analyze user statistics, activity, and moderation history
4

Take Action

Make informed moderation decisions based on comprehensive data

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Alternative Access Methods

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User Information Dashboard

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Key Statistics

Profile Information

  • Name and user identification
  • Follower and following counts
  • Global role and permissions
  • User ID for reference

Activity Metrics

  • Total posts, comments, and reactions
  • Communities joined and active participation
  • Global and community-specific engagement
  • Content creation patterns

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Moderation Overview

Active Flags: The total number of active flags on the user’s account updates based on moderator actions. When admins remove all flags, the count resets to zero.

Content Flags

  • Total active flags on user account
  • Active flagged posts and comments
  • Flag status and resolution history
  • Automated flag detection results

Ban History

  • Number of global bans
  • Community-specific bans
  • Ban duration and reasons
  • Appeal and resolution status

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Quick Actions

  • Change global user role
  • Assign community-specific permissions
  • Review role change history
  • Impact assessment of role changes

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Content Management

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Posts and Comments Analysis

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Filtering and Sorting Options

By Feed Type
  • User feed content
  • Community feed content
  • Cross-platform content
By Status
  • Flagged content
  • Non-flagged content
  • Deleted content
  • Archived content

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Content Moderation Tools

Content Actions

  • Delete posts and comments
  • Clear flags on content
  • Edit or moderate content
  • Archive inappropriate content

Bulk Operations

  • Mass content review
  • Batch flag clearing
  • Multiple content deletion
  • Bulk status updates

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Reaction Tracking

Note: Only reactions added after November 28, 2024, are displayed in the system.

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Reaction Analytics

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Community Participation

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Community Membership

Membership Status

  • Total communities joined
  • Active vs. inactive memberships
  • Community roles and permissions
  • Membership duration and history

Participation Metrics

  • Posts per community
  • Comments per community
  • Reactions per community
  • Engagement frequency and patterns

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Community Filtering

Current Status
  • Joined: Active community memberships
  • Left: Voluntarily departed communities
  • Banned: Communities where user is banned
  • Removed: Forcibly removed from communities

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Community Moderation Actions

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User Moderation History

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Moderation Timeline

Comprehensive Tracking: All moderation actions are tracked and documented for transparency and consistency in community management.

Action Types

  • Global bans and unbans
  • Community-specific bans
  • User removals from communities
  • Content moderation actions

Historical Data

  • Complete moderation timeline
  • Action reasons and context
  • Moderator who took action
  • Appeal and resolution outcomes

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Moderation Actions Available

  • Global Ban: Restrict user from entire platform
  • Global Unban: Restore full platform access
  • Role Changes: Modify global user permissions
  • Account Restrictions: Limit specific functionalities

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Best Practices

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Troubleshooting

Data Accuracy

  • Verify data sync across all communities
  • Confirm action timestamps and sequences
  • Cross-reference with community-specific logs
  • Report discrepancies for investigation

Performance Issues

  • Use filters to narrow down large datasets
  • Implement pagination for extensive histories
  • Cache frequently accessed user data
  • Optimize queries for better response times
Pro Tip: Regular review of user social history helps maintain healthy community dynamics and enables proactive moderation before issues escalate.