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Empower your moderation team to maintain content quality and compliance by enabling direct editing of user-generated posts and comments through the Console. All modifications are tracked in a comprehensive change history, ensuring transparency, accountability, and audit compliance.
Key Benefit: Moderators can correct content violations and enforce community standards without deleting entire posts, while maintaining full transparency through automated change tracking.

Direct Content Editing

Modify text, media, and metadata for posts and comments

Comprehensive History

Track all edits with timestamps, actors, and reasons

Granular Permissions

Control who can edit content with role-based access

Compliance Ready

Full audit trail for regulatory and policy enforcement

Quality Control

Remove sensitive information while preserving content

Transparent Moderation

Users see edit indicators and moderators see full history

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Overview

The Edit User Content feature enables authorized moderators to:
  1. Modify Content: Edit text, media, and metadata for user posts and comments
  2. Add Context: Optionally include reasons for edits to improve transparency
  3. Track Changes: Automatically maintain a comprehensive change history
  4. Enforce Standards: Remove violations while preserving valuable content
  5. Maintain Compliance: Ensure all modifications meet community guidelines

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Key Capabilities

Post Editing:
  • Text Posts: Edit title and content
  • Image Posts: Edit title, content, add/remove/reorder images, modify alt text
  • Video Posts: Edit title, content, add/remove/reorder videos, modify alt text
  • File Posts: Edit title, content, add/remove/reorder files, modify alt text
  • Clip Posts: Edit caption only
Comment Editing:
  • Edit text content
  • Support for both comments and replies
  • Preserve threading and context
Restrictions:
  • ❌ Cannot edit poll posts
  • ❌ Cannot edit stories
  • ❌ Cannot edit livestream posts
  • ❌ Cannot edit scheduled posts
  • ❌ Cannot edit deleted posts
What’s Tracked:
  • Original version with creator details
  • All edited versions with modifications
  • Edit timestamps and dates
  • Editor identity (moderator/admin)
  • Optional edit reasons
  • Media additions and removals
  • Deleted child posts
History Display:
  • Latest to oldest chronological order
  • Up to 10 most recent edit versions
  • Original version always visible
  • Clear visual indicators for changes
  • Media deletion status (when feasible)
New Permission: “Edit posts and comments”
  • Separate from “Manage posts and comments”
  • Available to Admin role by default
  • Granular control over editing capabilities
Access Requirements:
  • Must have explicit edit permissions
  • Available in Console/Portal only
  • Subject to role hierarchy
  • Audit logged for all actions
Content Validation:
  • Block word detection during editing
  • Character limit enforcement
  • Media format validation
  • Metadata structure checks
Error States:
  • Block word violation alerts
  • API connection failures
  • Network connectivity issues
  • Concurrent edit conflicts

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Getting Started

1

Verify Permissions

Ensure your admin account has the “Edit posts and comments” permission. Navigate to Admin users → Roles & permissions to verify role permissions.
2

Locate Content

Find the content you want to edit through:
  • Posts & Comments page
  • User History page
3

Access Edit Mode

Click the ⋮ → Edit button on the content you want to modify. The edit interface will display based on content type.
4

Make Modifications

Edit the content according to your moderation needs:
  • Update text content
  • Add, remove, or reorder media
  • Modify alt text for accessibility
  • Adjust metadata as needed
5

Add Edit Reason (Optional)

Provide a clear reason for the edit to improve transparency and maintain audit compliance. This appears in the change history.
6

Save Changes

Review your modifications and click Save. The system will validate content and update both the Console and user-facing views.
7

Verify Changes

Confirm that:
  • Content displays correctly
  • “View change history” indicator appears
  • Change history is updated
  • Edit appears in moderation activity report

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Permission Management

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Setting Up Edit Permissions

  • Console Configuration
  • Best Practices

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Admin Role Permissions

The “Edit posts and comments” permission is automatically available to the Admin role and can be viewed in the Admin Roles section.To View Permissions:
1

Navigate to Admin Roles

Go to Settings → Admin Roles in the Console
2

Select Role

Click on the Admin role to view details
3

Review Permissions

Locate “Edit posts and comments” in the permissions list
The “Edit posts and comments” permission is distinct from “Manage posts and comments” and provides specific editing capabilities without full content management access.

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Editing Content

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Post Editing Workflows

  • Text Posts
  • Media Posts
  • Clip Posts

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Editing Text Posts

Text posts support comprehensive editing of title and content fields.Available Edits:
  • Title modification
  • Content text updates
  • Metadata adjustments
Edit Process:
1

Open Post Editor

Click Edit on the text post you want to modify
2

Modify Content

Update the title and/or content fields as needed
3

Add Reason

Optionally add an edit reason (e.g., “Removed profanity”, “Corrected misinformation”)
4

Validate Changes

System automatically checks for block words and policy violations
5

Save Updates

Click Save to publish the edited content
Example Use Cases:

Content Refinement

Remove profanity or offensive language while preserving the post’s intent and value

Accuracy Corrections

Fix factual errors, correct misinformation, or update outdated information

Privacy Protection

Remove personal information, contact details, or sensitive data

Compliance Enforcement

Modify content to meet legal requirements or community guidelines

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Comment Editing

  • Comment Workflow
  • Best Practices

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Editing Comments and Replies

Comments and replies support text-only editing to maintain threading integrity.Available Edits:
  • Text content modification
  • Support for comments and replies
  • Preserve threading context
Edit Steps:
1

Locate Comment

Find the comment in:
  • Posts & Comments page
  • User History page
  • Moderation Feed
2

Open Editor

Click Edit on the comment or reply
3

Modify Text

Update the comment text as needed
4

Add Reason

Document why the comment was edited
5

Validate

System checks for block words and violations
6

Save Updates

Publish the edited comment

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Change History

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Understanding Change History

  • History Display
  • History Details
  • Using History

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Viewing Change History

Every edited post or comment maintains a comprehensive change history accessible to moderators.Access Points:

Post & Comment Page

View history from main content pages

User History Page

Access from user profile sections

Activity Reports

Historical data in moderation reports
History Contents:
1

Original Version

  • Complete original content
  • Creator name and details
  • Creation date and timestamp
  • Original media attachments
2

Edit Entries

  • Updated text content
  • Media additions/removals
  • Edit date and timestamp
  • Editor (moderator/admin) identity
  • Edit reason (if provided)
3

Chronological Order

  • Latest edit at top
  • Up to 10 recent edits shown
  • Original version always visible
  • Clear version numbering
History Limit: The system displays the 10 most recent edit versions plus the original post. If content has been edited more than 10 times, only the latest 10 edits are shown.

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Validation & Error Handling

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Content Validation

  • Block Words
  • System Errors
  • Best Practices

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Block Word Detection

The system automatically validates edited content against your configured block word list before saving.How It Works:
1

Block Word Detection

System scans edited content for configured block words
2

Error Display

Clear error message indicates which words triggered the block
3

User Correction

Moderator modifies content to remove or replace blocked terms
4

Re-validation

System re-checks content upon next save attempt
5

Successful Save

Content saves once all validation checks pass
Important: Block word validation applies to edited content even though moderators are editing. This ensures policy consistency and prevents accidental policy violations.

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Use Cases

Content Quality Control

Scenario: User posts valuable information with minor profanitySolution:
  • Edit to remove offensive language
  • Preserve valuable content and discussion
  • Add reason: “Removed inappropriate language”
  • Maintain community value while enforcing standards

Privacy Protection

Scenario: User accidentally shares personal contact informationSolution:
  • Remove phone numbers and email addresses
  • Keep rest of post intact
  • Add reason: “Removed personal information for privacy”
  • Protect user while preserving content

Misinformation Correction

Scenario: Post contains factually incorrect informationSolution:
  • Correct false statements
  • Add source references if appropriate
  • Add reason: “Corrected factual inaccuracies”
  • Consider adding moderator note to original

Copyright Compliance

Scenario: Post includes copyrighted images without permissionSolution:
  • Remove copyrighted media only
  • Maintain user’s text content
  • Add reason: “Removed copyrighted images”
  • Preserve post value while ensuring compliance

Spam Cleanup

Scenario: Legitimate post with embedded spam linksSolution:
  • Remove spam URLs and promotional content
  • Keep relevant discussion points
  • Add reason: “Removed spam links”
  • Maintain conversation flow

Accessibility Enhancement

Scenario: Media posts lacking proper alt textSolution:
  • Add descriptive alt text to all media
  • Improve accessibility compliance
  • Add reason: “Added accessibility descriptions”
  • Enhance user experience for all users

Legal Compliance

Scenario: Content requires modification for regulatory complianceSolution:
  • Edit to meet legal requirements
  • Document compliance reason clearly
  • Add reason: “Modified for legal compliance”
  • Maintain audit trail for records

Policy Enforcement

Scenario: Content violates specific community guidelinesSolution:
  • Edit to align with community standards
  • Preserve user intent where possible
  • Add reason: “Edited for policy compliance”
  • Use as educational opportunity

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Best Practices

When to Edit:
  • Content has value but contains violations
  • Minor policy infractions
  • Fixable privacy issues
  • Misinformation that can be corrected
  • Accessibility improvements needed
  • First-time violations by good-faith users
When to Delete:
  • Severe policy violations (harassment, threats)
  • Entirely inappropriate content
  • Spam or bot-generated posts
  • Repeated violations after warnings
  • Legal removal requirements
  • Content with no salvageable value
Decision Matrix:
SeverityValueHistoryAction
MinorHighFirst✅ Edit
MinorLowFirst⚠️ Edit or Warn
ModerateHighFirst✅ Edit + Warn
ModerateLowRepeat❌ Delete
SevereAnyAny❌ Delete + Ban
Clear and Specific:
  • “Removed profanity (specific words)”
  • “Corrected factual error about X”
  • “Removed personal contact information”
  • “Deleted copyrighted image”
Avoid Vague Reasons:
  • ❌ “Policy violation”
  • ❌ “Inappropriate”
  • ❌ “Fixed”
  • ❌ “Updated”
Professional Language:
  • Neutral and objective tone
  • Focus on policy, not judgment
  • Provide context when helpful
  • Use standard terminology
Reason Templates:
Privacy: "Removed personal information (phone/email)"
Profanity: "Removed offensive language"
Misinformation: "Corrected factual inaccuracy about [topic]"
Copyright: "Removed copyrighted content"
Spam: "Removed promotional links/spam"
Accessibility: "Added alt text for accessibility"
Legal: "Modified for legal compliance with [law/regulation]"
Transparency Principles:
  • Always show edit indicators
  • Provide clear edit reasons
  • Make history accessible
  • Be consistent in enforcement
Communication:
  • Consider notifying users of significant edits
  • Explain policy rationale when appropriate
  • Offer guidance for future compliance
  • Be responsive to questions about edits
Fairness:
  • Apply same standards to all users
  • Document decision rationale
  • Allow for context and intent
  • Provide path to compliance
Optimization Strategies:
  • Use templates for common edit scenarios
  • Develop standardized edit reasons
  • Create team style guide
  • Share best edit examples
  • Automate where appropriate
Time Management:
  • Prioritize high-impact content
  • Batch similar edits when possible
  • Set time limits for complex decisions
  • Escalate edge cases
  • Focus on prevention through education
Team Coordination:
  • Regular calibration sessions
  • Shared edit reason library
  • Peer review for complex cases
  • Clear escalation procedures
  • Knowledge sharing culture
Self-Review Checklist:
  • Edit preserves user intent where possible
  • All policy violations addressed
  • Edit reason is clear and specific
  • No introduction of new errors
  • Accessibility maintained or improved
  • Change history will make sense to reviewers
Peer Review Indicators:
  • Highly visible content
  • Complex policy questions
  • Significant content changes
  • Sensitive topics
  • Legal implications
  • Unusual circumstances
Continuous Improvement:
  • Review edit outcomes
  • Track user responses
  • Analyze effectiveness metrics
  • Update guidelines based on learnings
  • Share successes and challenges

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Troubleshooting

Possible Causes:
  • Insufficient permissions
  • Content type not editable (polls, stories, scheduled posts)
  • Content has been deleted
  • Browser cache issues
Solutions:
  1. Verify you have “Edit posts and comments” permission
  2. Check Admin Roles section for your permissions
  3. Confirm content type supports editing
  4. Clear browser cache and reload
  5. Contact administrator to verify role assignment
Cause: Content contains words from the block word listSolutions:
  1. Review error message for specific blocked words
  2. Remove or replace blocked terms
  3. Rephrase content to avoid triggers
  4. Verify block word list is current and appropriate
  5. Contact administrator if block word seems incorrect
Possible Causes:
  • Cache delay
  • Save operation failed
  • Browser synchronization issue
  • CDN propagation delay
Solutions:
  1. Refresh the page
  2. Check if edit appears in change history
  3. Verify save confirmation was received
  4. Clear browser cache
  5. Wait 1-2 minutes for propagation
  6. Try from incognito/private browser window
  7. Contact support if persistent
Situation: Another moderator edited the same contentWhat Happens:
  • Both edits preserved in history
  • Latest save wins for display
  • Both moderators notified
Resolution:
  1. Review both versions in change history
  2. Communicate with other moderator
  3. Make additional edit if needed to reconcile
  4. Document coordination in edit reason
Possible Causes:
  • Content was deleted (history not retained)
  • More than 10 edits (only latest 10 shown)
  • System error during history recording
Solutions:
  1. Verify content hasn’t been deleted
  2. Check that you’re viewing the correct content
  3. Remember only 10 most recent edits are shown
  4. Review moderation activity report for full log
  5. Contact support if history appears corrupted
Possible Causes:
  • File size too large
  • Unsupported file format
  • Network connectivity issue
  • Storage quota exceeded
Solutions:
  1. Check file size and compress if needed
  2. Verify file format is supported
  3. Test internet connection
  4. Try uploading one file at a time
  5. Convert files to supported formats
  6. Contact administrator about storage quota
Error Messages:
  • “Failed to save changes”
  • “Connection timeout”
  • “Network error”
Solutions:
  1. Check internet connectivity
  2. Refresh authentication session
  3. Copy edited content to clipboard as backup
  4. Try saving again
  5. If persistent, save content externally and contact support
  6. Report error with timestamp and content ID

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