Chat Management
Messaging management
Message Management
Broadcast Messages
The Broadcast channel is heavily adopted by corporate users who constantly promote or advertise their products, or make the announcement to drive awareness. Unlink other channel types, broadcast channels only allow admin users to send messages from the Console, and everyone else in the channel will be under read-only mode. Here are the steps to follow to send a broadcast message on Console. 1. Create a channel and select Broadcast in Channel Type. Refer to the Create Channel page for instructions on how to create a channel. 2. Select the broadcast channel that you created and click Broadcast Message. 3. Choose the message type, and write your message. 5. Click Broadcast.You can mention channel members in your broadcast messages by typing @ to activate the mention suggestion and selecting their names in the suggestion list. Up to 30 channel members can be mentioned per message.
Live Messages
Admins can join a channel and view messages being sent in real-time. They also will be able to filter messages by certain parameters, check current members in the channel and modify channel details such as tags and metadata. Admins will also be able to broadcast messages directly in the channel.List of Message Types
The SDK supports the sending and receiving of 5 types of messages:| Type | Description |
|---|---|
| Text | A message that contains only text |
| Image | A message that contains an image |
| File | A message that contains a file |
| Audio | A message that contains an audio |
| Custom | A message that contains any data the user wants to store |
Pausing Data Stream
Because the messages are being sent in real-time, sometimes an Admin will have difficulty moderating when the messages are appearing quickly. In this scenario, Admins can pause the incoming data stream so that they can take action on a message. This pause does not prevent users from sending messages in a channel but simply stops the Admin Panel from receiving new messages. Once the live message has been unpaused, Admin will see all the messages again.Message Filters
Admins can filter what messages are to be shown on the live message stream. Currently, the SDK supports two types of filters:-
Filter by Flagged
Show only messages that have been flagged by the admin or users.\ -
Filter by Threaded
Show only messages that are parent messages.
View Mentioned Users
The mentioned feature in chat can be used to call attention to all or specific members in a channel. To view the members being mentioned in a message:- Go to Channels Management and select a channel.
- In the channel’s page, the Mentioned Users column will list the members mentioned by a specific user in a message.
| Mention | Description | Mentioned users format |
|---|---|---|
| Mention | Description | Mentioned users format |
@user | Mentions a specific channel member | userDisplayName(UserId) |
@all | Mentions all channel members | All channel members |
@all members in the channel can be turned OFF:
- Go to Settings > Feature Settings.
- In Feature Settings page, uncheck Allow to mention everyone in the channel under Events. You can turn ON
@allmention again.
Turning OFF
@all mentioning will only disable mentioning all members in the channel. However, you can still mention individual members because mentioning@user cannot be turned OFF.List of Message Actions
| Action | Description |
|---|---|
| Clear flagged | Clears all flags on a message |
| Delete message | Deletes the message* |
| Add to blocklist | Admin can select from the message any word or letter they wish to add to the blocklist |
| Mute user | User will be unable to send messages in channel |
| Ban user | User will be immediately kicked from channel and have all messages deleted from channel |