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Social Management

Manage and moderate all social interactions across your platform with comprehensive tools for community oversight, content management, and user engagement. Control posts, comments, stories, and community dynamics through an intuitive administrative interface.
Social Management provides centralized control over all user-generated social content, enabling effective community moderation and engagement optimization.

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Overview

Community Management

Create, configure, and moderate communities with member management

Post Management

Review, moderate, and manage user posts across all communities

Comment Moderation

Monitor and moderate comment threads and user interactions

Story Management

Manage ephemeral story content and story-based interactions

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Core Features

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Community Management Tools

Community Setup:
  • Create new communities with custom settings
  • Configure community categories and topics
  • Set community visibility and access controls
  • Establish community-specific guidelines
  • Configure moderation rules and policies
Community Settings:
{
  "community": {
    "name": "Tech Discussions",
    "description": "Community for technology discussions",
    "visibility": "public",
    "membershipType": "open",
    "moderationLevel": "standard",
    "categories": ["technology", "programming", "innovation"]
  }
}
Access Controls:
  • Public, private, or invite-only communities
  • Member approval workflows
  • Role-based permissions
  • Content creation restrictions
  • Posting and commenting permissions
Community Membership:
  • View and manage community members
  • Assign community-specific roles
  • Handle membership requests and invitations
  • Monitor member activity and contributions
  • Manage member violations and disciplinary actions
Member Actions:
  • Promote members to moderators
  • Remove disruptive members
  • Ban users from specific communities
  • Set temporary restrictions
  • Track member engagement metrics
Role Management:
  • Community administrators
  • Community moderators
  • Regular members
  • Custom role assignments
  • Permission inheritance
Performance Metrics:
  • Member growth and retention rates
  • Content creation and engagement levels
  • Most active contributors
  • Popular topics and discussions
  • Moderation action frequency
Health Indicators:
  • Community engagement scores
  • Content quality metrics
  • Member satisfaction levels
  • Violation rates and trends
  • Growth sustainability metrics

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Management Workflows

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Daily Community Management

1

Community Health Review

Monitor overall community activity, engagement levels, and member satisfaction metrics
2

Content Quality Check

Review recent posts and comments for quality, relevance, and guideline compliance
3

Member Activity Analysis

Assess member contributions, identify top contributors, and address problematic behavior
4

Moderation Queue Processing

Handle reported content, pending approvals, and escalated moderation issues
5

Community Growth Planning

Analyze growth trends and plan engagement initiatives

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Weekly Operations

Weekly Assessment:
  • Community growth metrics analysis
  • Content engagement trend review
  • Member retention and churn analysis
  • Moderation effectiveness evaluation
  • Goal progress tracking
Key Metrics:
  • New member acquisition
  • Content creation volume
  • Engagement rate trends
  • Violation frequency
  • Member satisfaction scores
Community Strategy:
  • Content theme planning
  • Engagement campaign development
  • Moderation policy adjustments
  • Feature utilization optimization
  • Growth initiative planning
Optimization Areas:
  • Content discovery improvement
  • Member onboarding enhancement
  • Moderation efficiency increase
  • Engagement quality improvement
  • Community culture development

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Advanced Features

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AI-Powered Content Management

Automated Detection:
  • Inappropriate language filtering
  • Spam and promotional content detection
  • Image and video content analysis
  • Sentiment analysis and toxicity detection
  • Duplicate content identification
Machine Learning Integration:
  • Continuous learning from moderation decisions
  • Pattern recognition for emerging threats
  • Contextual understanding improvement
  • False positive reduction
  • Custom rule adaptation
AI-Assisted Decisions:
  • Content approval recommendations
  • Moderation action suggestions
  • Community health insights
  • Engagement optimization tips
  • Risk assessment alerts
Predictive Analytics:
  • Content performance prediction
  • User behavior forecasting
  • Community growth projections
  • Moderation workload planning
  • Trend identification and alerting

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Integration Features

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System Connectivity

Social Management APIs:
  • Community management endpoints
  • Content moderation APIs
  • User interaction tracking
  • Analytics data access
  • Automated workflow triggers
# Community management API example
curl -X GET "https://api.amity.co/api/v3/communities" \
  -H "Authorization: Bearer YOUR_ADMIN_TOKEN"

# Post moderation API example
curl -X PUT "https://api.amity.co/api/v3/posts/{postId}/moderate" \
  -H "Authorization: Bearer YOUR_ADMIN_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"action": "approve", "reason": "Content meets guidelines"}'
External Integrations:
  • CRM system connections
  • Analytics platform integration
  • Marketing automation tools
  • Customer support systems
  • Business intelligence platforms
Webhook Support:
  • Real-time event notifications
  • Custom workflow triggers
  • External system updates
  • Automated reporting
  • Integration monitoring

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Best Practices

Effective Community Management:
  • Clear Guidelines: Establish and communicate clear community rules
  • Consistent Enforcement: Apply moderation policies fairly and consistently
  • Active Engagement: Participate in community discussions and activities
  • Recognition Programs: Acknowledge valuable community contributors
  • Feedback Loops: Collect and act on community feedback regularly
Growth Strategies:
  • Foster inclusive and welcoming environments
  • Encourage quality content creation
  • Facilitate meaningful connections between members
  • Organize community events and activities
  • Recognize and celebrate community milestones
Moderation Excellence:
  • Proactive Monitoring: Regularly review content before issues escalate
  • Transparent Communication: Explain moderation decisions to users
  • Educational Approach: Help users understand and follow guidelines
  • Appeal Process: Provide fair mechanisms for users to appeal decisions
  • Continuous Improvement: Regularly review and update moderation policies
Quality Standards:
  • Maintain high content quality standards
  • Encourage constructive and valuable contributions
  • Prevent spam and low-quality content
  • Foster respectful communication
  • Support creative and engaging content
Optimization Strategies:
  • Data-Driven Decisions: Use analytics to guide community management
  • User Experience Focus: Prioritize positive user experiences
  • Scalability Planning: Prepare for community growth and increased activity
  • Technology Utilization: Leverage automation and AI tools effectively
  • Team Development: Train and support moderation team members
Success Metrics:
  • High member retention rates
  • Increasing content quality scores
  • Positive community sentiment
  • Growing engagement levels
  • Effective conflict resolution

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Getting Started

1

Access Social Management

Navigate to Console → Social Management to access community and content management tools
2

Review Communities

Assess existing communities and their current health and engagement levels
3

Configure Settings

Set up moderation policies, community guidelines, and automated workflows
4

Train Team

Ensure moderation team understands tools, policies, and procedures
5

Monitor and Optimize

Continuously monitor community health and optimize management strategies
Successful social management balances automated efficiency with human judgment. Focus on building positive community cultures while maintaining necessary oversight and safety measures.