Social Management
Social Management
Comprehensive social content management tools for communities, posts, comments, and user-generated content moderation in social.plus Console.
Social Management
Manage and moderate all social interactions across your platform with comprehensive tools for community oversight, content management, and user engagement. Control posts, comments, stories, and community dynamics through an intuitive administrative interface.Social Management provides centralized control over all user-generated social content, enabling effective community moderation and engagement optimization.
Overview
Community Management
Create, configure, and moderate communities with member management
Post Management
Review, moderate, and manage user posts across all communities
Comment Moderation
Monitor and moderate comment threads and user interactions
Story Management
Manage ephemeral story content and story-based interactions
Core Features
Community Management Tools
Community Creation & Configuration
Community Creation & Configuration
Community Setup:Access Controls:
- Create new communities with custom settings
- Configure community categories and topics
- Set community visibility and access controls
- Establish community-specific guidelines
- Configure moderation rules and policies
- Public, private, or invite-only communities
- Member approval workflows
- Role-based permissions
- Content creation restrictions
- Posting and commenting permissions
Member Management
Member Management
Community Membership:
- View and manage community members
- Assign community-specific roles
- Handle membership requests and invitations
- Monitor member activity and contributions
- Manage member violations and disciplinary actions
- Promote members to moderators
- Remove disruptive members
- Ban users from specific communities
- Set temporary restrictions
- Track member engagement metrics
- Community administrators
- Community moderators
- Regular members
- Custom role assignments
- Permission inheritance
Community Analytics
Community Analytics
Performance Metrics:
- Member growth and retention rates
- Content creation and engagement levels
- Most active contributors
- Popular topics and discussions
- Moderation action frequency
- Community engagement scores
- Content quality metrics
- Member satisfaction levels
- Violation rates and trends
- Growth sustainability metrics
Management Workflows
Daily Community Management
1
Community Health Review
Monitor overall community activity, engagement levels, and member satisfaction metrics
2
Content Quality Check
Review recent posts and comments for quality, relevance, and guideline compliance
3
Member Activity Analysis
Assess member contributions, identify top contributors, and address problematic behavior
4
Moderation Queue Processing
Handle reported content, pending approvals, and escalated moderation issues
5
Community Growth Planning
Analyze growth trends and plan engagement initiatives
Weekly Operations
Performance Review
Performance Review
Weekly Assessment:
- Community growth metrics analysis
- Content engagement trend review
- Member retention and churn analysis
- Moderation effectiveness evaluation
- Goal progress tracking
- New member acquisition
- Content creation volume
- Engagement rate trends
- Violation frequency
- Member satisfaction scores
Strategy Planning
Strategy Planning
Community Strategy:
- Content theme planning
- Engagement campaign development
- Moderation policy adjustments
- Feature utilization optimization
- Growth initiative planning
- Content discovery improvement
- Member onboarding enhancement
- Moderation efficiency increase
- Engagement quality improvement
- Community culture development
Advanced Features
AI-Powered Content Management
Content Filtering
Content Filtering
Automated Detection:
- Inappropriate language filtering
- Spam and promotional content detection
- Image and video content analysis
- Sentiment analysis and toxicity detection
- Duplicate content identification
- Continuous learning from moderation decisions
- Pattern recognition for emerging threats
- Contextual understanding improvement
- False positive reduction
- Custom rule adaptation
Smart Recommendations
Smart Recommendations
AI-Assisted Decisions:
- Content approval recommendations
- Moderation action suggestions
- Community health insights
- Engagement optimization tips
- Risk assessment alerts
- Content performance prediction
- User behavior forecasting
- Community growth projections
- Moderation workload planning
- Trend identification and alerting
Integration Features
System Connectivity
API Integration
API Integration
Social Management APIs:
- Community management endpoints
- Content moderation APIs
- User interaction tracking
- Analytics data access
- Automated workflow triggers
Third-Party Tools
Third-Party Tools
External Integrations:
- CRM system connections
- Analytics platform integration
- Marketing automation tools
- Customer support systems
- Business intelligence platforms
- Real-time event notifications
- Custom workflow triggers
- External system updates
- Automated reporting
- Integration monitoring
Best Practices
Community Building
Community Building
Effective Community Management:
- Clear Guidelines: Establish and communicate clear community rules
- Consistent Enforcement: Apply moderation policies fairly and consistently
- Active Engagement: Participate in community discussions and activities
- Recognition Programs: Acknowledge valuable community contributors
- Feedback Loops: Collect and act on community feedback regularly
- Foster inclusive and welcoming environments
- Encourage quality content creation
- Facilitate meaningful connections between members
- Organize community events and activities
- Recognize and celebrate community milestones
Content Moderation
Content Moderation
Moderation Excellence:
- Proactive Monitoring: Regularly review content before issues escalate
- Transparent Communication: Explain moderation decisions to users
- Educational Approach: Help users understand and follow guidelines
- Appeal Process: Provide fair mechanisms for users to appeal decisions
- Continuous Improvement: Regularly review and update moderation policies
- Maintain high content quality standards
- Encourage constructive and valuable contributions
- Prevent spam and low-quality content
- Foster respectful communication
- Support creative and engaging content
Performance Optimization
Performance Optimization
Optimization Strategies:
- Data-Driven Decisions: Use analytics to guide community management
- User Experience Focus: Prioritize positive user experiences
- Scalability Planning: Prepare for community growth and increased activity
- Technology Utilization: Leverage automation and AI tools effectively
- Team Development: Train and support moderation team members
- High member retention rates
- Increasing content quality scores
- Positive community sentiment
- Growing engagement levels
- Effective conflict resolution
Getting Started
1
Access Social Management
Navigate to Console → Social Management to access community and content management tools
2
Review Communities
Assess existing communities and their current health and engagement levels
3
Configure Settings
Set up moderation policies, community guidelines, and automated workflows
4
Train Team
Ensure moderation team understands tools, policies, and procedures
5
Monitor and Optimize
Continuously monitor community health and optimize management strategies
Successful social management balances automated efficiency with human judgment. Focus on building positive community cultures while maintaining necessary oversight and safety measures.