Channel Governance
Role Management
Manage channel roles and permissions to control user access levels and moderation capabilities within chat channels.
Key Benefit: Implement role-based access control to manage user permissions and moderation capabilities, ensuring proper channel governance and security.
Feature Overview
Role Management enables you to assign and manage different permission levels within chat channels. Roles define varying levels of access and permissions that can be assigned to users, allowing for structured channel governance and moderation.Role Assignment
Add roles to members
- Assign moderator permissions
- Grant custom role access
- Promote trusted users
- Bulk role operations
Role Removal
Remove roles from members
- Demote moderators
- Revoke permissions
- Manage role transitions
- Maintain role hierarchy
Channel Type Limitation: Role management applies only to Live and Community channels. This feature is not available for Conversation and Broadcast channels.
Role Hierarchy
Understanding the role hierarchy is essential for effective channel governance:| Role | Authority Level | Capabilities |
|---|---|---|
| Channel Creator | Highest | Automatically assigned as moderator, cannot be removed |
| Moderators | High | Can promote/demote other users, manage channel activities |
| Custom Roles | Variable | Application-defined permissions |
| Members | Standard | Basic channel participation |
Important Rules:
- The channel creator is automatically assigned as the channel moderator
- The last moderator cannot leave a community (error will be displayed)
- Channel moderators can promote users to moderators
- Channel moderators can demote other moderators to regular members
Implementation Guide
Assign roles to channel membersGrant users specific roles within channels to provide them with appropriate permissions and responsibilities.
Core Operation
| Method | Purpose | When to Use |
|---|---|---|
addRole | Assign role to users | Promoting users to moderators or custom roles |
Code Examples
Best Practice: Always validate user membership before assigning roles. Consider implementing confirmation dialogs for role assignments, especially for moderator promotions.
Best Practices
Role Assignment Strategy
Role Assignment Strategy
Effective role management approaches
- Assign roles based on user contribution and trustworthiness
- Implement a clear role hierarchy that matches your community structure
- Use gradual promotion paths (member → moderator) rather than immediate elevation
- Regularly review role assignments to ensure they remain appropriate
- Document role responsibilities clearly for users and moderators
Permission Management
Permission Management
Managing role permissions effectively
- Define clear permission boundaries for each role level
- Avoid overlapping permissions that could cause confusion
- Implement the principle of least privilege (minimal necessary permissions)
- Use custom roles for specific use cases rather than overloading standard roles
- Test role permissions thoroughly before deployment
Moderation Oversight
Moderation Oversight
Monitoring and managing moderator actions
- Track moderator actions for accountability and training
- Implement escalation procedures for complex moderation decisions
- Provide moderator guidelines and training materials
- Regular moderator performance reviews and feedback
- Establish procedures for moderator misconduct
Error Handling
Error Handling
Robust error management for role operations
- Validate user membership before role assignment
- Check for last moderator scenarios before role removal
- Implement rollback mechanisms for failed operations
- Provide clear error messages for different failure scenarios
- Log role changes for audit trails and troubleshooting
Related Features
Member Management
Channel Membership
Add and remove channel members
Ban Management
User Restrictions
Ban and unban problematic users
Mute Management
Message Restrictions
Control user messaging permissions
Implementation Strategy: Start with basic role assignment and removal, then add validation and error handling. Implement role transitions and bulk operations for advanced use cases. Focus on creating clear governance policies alongside the technical implementation.