Channel Governance
Channel Governance Overview
Comprehensive channel moderation and governance features for managing chat channels, user roles, permissions, and maintaining community standards.
Key Benefit: Implement comprehensive channel governance with role-based permissions, member management, and moderation tools to maintain safe and engaging chat communities.
Feature Overview
Channel Governance provides essential moderation tools for creating safe and well-managed chat communities. With social.plus Chat SDK, developers can implement comprehensive moderation features to ensure channels remain welcoming, secure, and properly organized.Role Management
User permissions and roles
- Assign and remove channel roles
- Define permission levels
- Moderator management
- Access control systems
Member Management
Channel membership control
- Add and remove members
- Leave channel functionality
- Membership status tracking
- Bulk member operations
Ban Management
User restriction controls
- Ban problematic users
- Unban members when appropriate
- Temporary and permanent bans
- Ban status tracking
Mute Management
Message restriction controls
- Mute disruptive members
- Temporary and permanent muting
- Read-only participation
- Unmute functionality
Channel Type Limitations: Some governance features are only available for specific channel types (Live and Community channels). Broadcast and Conversation channels have different moderation capabilities.
Governance Concepts
Channel Roles & Permissions
Channel Roles & Permissions
Understanding role-based access controlChannel roles define varying levels of access and permissions within chat channels:
- Channel Creator: Automatically assigned as moderator with full permissions
- Moderators: Can manage members, assign roles, and moderate content
- Members: Standard participants with message and interaction permissions
- Custom Roles: Application-defined roles with specific permission sets
Moderation Hierarchy
Moderation Hierarchy
Understanding moderation authority levelsChannel governance follows a clear hierarchy:
- Channel Creator: Cannot be removed and has ultimate authority
- Moderators: Can promote/demote other users and manage channel activities
- Regular Members: Limited to standard channel participation
Channel Type Considerations
Channel Type Considerations
Governance features by channel typeDifferent channel types support different governance features:
- Community Channels: Full governance features including roles, banning, muting
- Live Channels: Complete moderation capabilities for real-time interactions
- Conversation Channels: Limited governance, primarily member management
- Broadcast Channels: Restricted moderation due to one-way communication
Moderation Best Practices
Moderation Best Practices
Effective channel governance strategiesImplement governance effectively:
- Clear Guidelines: Establish and communicate channel rules
- Graduated Responses: Use muting before banning for minor infractions
- Consistent Enforcement: Apply rules fairly across all members
- Regular Review: Periodically review bans and mutes for appropriateness
- Moderator Training: Ensure moderators understand their responsibilities
Implementation Strategy
Establish fundamental governance structure
- Configure Channel Types: Choose appropriate channel types for your use case
- Assign Initial Moderators: Promote trusted users to moderator roles
- Define Community Guidelines: Establish clear rules and expectations
- Implement Basic Moderation: Start with essential features like muting and member management
- Monitor and Adjust: Regularly review and refine governance policies
Related Features
Channel Creation
Channel Setup
Create channels with appropriate governance settings
Member Management
Member Operations
Query and manage channel membership
Content Moderation
Content Safety
Implement content-level moderation and safety features
Implementation Approach: Start with basic role assignment and member management, then gradually add more sophisticated moderation features. Focus on creating clear governance policies before implementing technical solutions.