Key Benefit: Enforce community guidelines by restricting access for users who violate rules, while maintaining the ability to reinstate users when appropriate.
Feature Overview
Ban Management provides the tools to restrict channel access for users who violate community guidelines or engage in disruptive behavior. Banned users lose access to the channel and cannot rejoin without being unbanned by a moderator.Ban Members
Restrict channel access
- Remove disruptive users
- Enforce community guidelines
- Prevent rejoining
- Maintain channel safety
Unban Members
Restore channel access
- Reinstate reformed users
- Correct mistaken bans
- Enable second chances
- Manage user rehabilitation
Permanent Impact: Banned users cannot rejoin the channel until explicitly unbanned. Use ban functionality responsibly and consider temporary alternatives like muting for less severe violations.
Ban System Concepts
Understanding the ban system is essential for effective moderation:| Concept | Description | Impact |
|---|---|---|
| Channel Ban | User blocked from specific channel | Cannot access channel content or participate |
| Ban Status | Current restriction state | Active ban prevents all channel interactions |
| Moderation Rights | Permission to ban/unban | Only moderators can manage bans |
| Ban History | Record of banning actions | Audit trail for moderation decisions |
Important Considerations:
- Banned users are automatically removed from the channel
- Bans persist until explicitly lifted by a moderator
- Channel creators cannot be banned from their own channels
- Consider documenting ban reasons for consistency
Implementation Guide
Restrict channel access for problematic usersRemove users from channels and prevent them from rejoining when they violate community guidelines or engage in disruptive behavior.
Core Operations
| Method | Purpose | When to Use |
|---|---|---|
banMembers | Ban users from channel | Removing disruptive members |
getBannedMembers | List banned users | Reviewing ban status |
Code Examples
Ban Validation: Always validate that the current user has moderation permissions and that the target user can be banned (not channel creator) before attempting ban operations.
Best Practices
Ban Policy Guidelines
Ban Policy Guidelines
Establishing clear ban policies
- Define clear community guidelines and ban criteria
- Establish escalation procedures (warning → mute → ban → remove)
- Implement appeals processes for disputed bans
- Train moderators on appropriate ban usage and escalation
Moderation Workflow
Moderation Workflow
Efficient ban management processes
- Use confirmation dialogs for ban actions to prevent mistakes
- Implement reason codes for standardized ban documentation
- Monitor ban patterns to identify potential abuse or trends
- Regular review of banned users for potential reinstatement
- Maintain communication with banned users about appeals
User Communication
User Communication
Transparent communication about bans
- Notify users clearly about ban reasons and duration
- Provide information about appeals processes
- Use constructive language that promotes improvement
- Offer guidelines for rejoining the community
- Document all communications for future reference
Related Features
Role Management
User Permissions
Assign and manage user roles
Member Management
Channel Membership
Add and remove channel members
Mute Management
Message Restrictions
Control user messaging permissions
Implementation Strategy: Start with basic ban/unban functionality, then add validation and confirmation flows. Implement comprehensive logging and audit capabilities for governance compliance. Consider integrating with your broader moderation and user management systems.