Key Benefit: Complete visibility into message read and delivery status across channels, enabling users to track engagement, prioritize responses, and maintain awareness of conversation activity.

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Feature Overview

The Unread Status system provides comprehensive tracking of message read and delivery states, offering real-time insights into user engagement and message interaction patterns. This feature set enables sophisticated chat interfaces with accurate unread indicators, delivery confirmations, and user activity tracking.

Channel-Level Tracking

Unread count management
  • Individual channel unread counts
  • Total unread aggregation
  • Mention status indicators
  • Real-time synchronization

Message-Level Status

Granular status tracking
  • Read receipt management
  • Delivery confirmations
  • User interaction tracking
  • Status synchronization

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Core Components

Channel Unread Count

Track unread messages at channel levelMonitor unread message counts for individual channels and aggregate totals across your entire chat system.Key Features:
  • Real-time unread count updates
  • Total unread aggregation
  • Mention status tracking
  • Support detection

Message Receipt Sync

Real-time receipt synchronizationManage the infrastructure for real-time read and delivery receipt tracking within channels.Key Features:
  • Start/stop receipt sync
  • Lifecycle management
  • Resource optimization
  • Connection handling

Message Read Status

Individual message read trackingMark messages as read and track reading status for accurate unread count management.Key Features:
  • Mark messages as read
  • Automatic read detection
  • Latest message tracking
  • UI integration patterns

Message Delivery Status

Delivery confirmation and user trackingTrack message delivery confirmations and identify which users have read or received messages.Key Features:
  • Delivery confirmations
  • Read user tracking
  • Membership filtering
  • Analytics insights

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Feature Integration Patterns

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Common Use Cases

Customer Support

Track customer response ratesMonitor message delivery and read status to ensure customer inquiries are being addressed promptly.

Team Collaboration

Coordinate team communicationUse mention tracking and read receipts to ensure important team messages reach all members.

Community Management

Moderate community engagementTrack unread counts and response patterns to identify active discussions and engagement levels.

Sales & Marketing

Measure campaign effectivenessMonitor message delivery and engagement rates for marketing communications and sales outreach.

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Getting Started

1

Implement Channel Unread Count

Start with Channel Unread Count to display unread indicators in your chat list and navigation.
2

Set Up Receipt Sync

Configure Message Receipt Sync for real-time read and delivery tracking in active channels.
3

Add Read Status Tracking

Implement Message Read Status to mark messages as read and maintain accurate unread counts.
4

Enable Delivery Tracking

Add Message Delivery Status for comprehensive delivery confirmation and user analytics.
Implementation Strategy: Begin with basic unread count display, then progressively add receipt sync, read tracking, and delivery status. Focus on user experience and performance optimization as you build out comprehensive status tracking capabilities.