> ## Documentation Index
> Fetch the complete documentation index at: https://learn.social.plus/llms.txt
> Use this file to discover all available pages before exploring further.

# User Social History

> Guide for moderators and administrators to assess, moderate, and interpret comprehensive user social activity across the platform

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<Info>
  Use this workspace to perform holistic user assessments: engagement footprint, behavioral patterns, moderation history, and community influence. Focus: operational decision support (not developer internals).
</Info>

<CardGroup cols={3}>
  <Card title="Assess" icon="magnifying-glass">
    Instant snapshot of stats & flags
  </Card>

  <Card title="Investigate" icon="eye">
    Drill into posts, comments, reactions
  </Card>

  <Card title="Moderate" icon="shield">
    Ban, unban, remove with full context
  </Card>

  <Card title="Compare" icon="users">
    Cross-community participation insight
  </Card>

  <Card title="Track History" icon="clock">
    Chronology of past actions
  </Card>

  <Card title="Decide" icon="lightbulb">
    Data-driven enforcement
  </Card>
</CardGroup>

## Accessing User History

<Steps>
  <Step title="Open Manage Users">
    Navigate: Users → Manage Users. You can also filter users by [tags](/analytics-and-moderation/console/user-and-content-management/tag-management) to quickly narrow down specific segments before opening their history.
  </Step>

  <Step title="Select User">
    Click any user row to open Social History panel.
  </Step>

  <Step title="Alternate Paths">
    Click username from Posts & Comments or Community Member list.
  </Step>

  <Step title="Review Snapshot">
    Begin with headline metrics before deep dive.
  </Step>
</Steps>

## Snapshot Metrics

Key indicators at top:

* Name, follower / following counts, global role
* Active user-level flags (auto-updates when cleared)
* Totals: posts, comments, reactions, communities joined
* Active flagged posts & comments count (decrements as flags cleared)
* Global bans & community bans counts
* Quick actions: change role, global ban/unban, copy user ID

<Tabs>
  <Tab title="Posts & Comments">
    Filter by feed (User / Community), status (Flagged, Non-Flagged, Deleted), sort by Created Date / Last Activity. Action: delete content, clear flags. Provides separate totals for posts vs comments & replies.
  </Tab>

  <Tab title="Reactions">
    View all reactions (posts & comments) from Nov 28, 2024 onward. Filter by Community feed vs User feed. Sort by Reaction Date. Inspect target content, copy IDs, or remove underlying content if policy violated.
  </Tab>

  <Tab title="Communities">
    Lists joined (active/deleted), left, banned, removed (tracking removed state starting Dec 19, 2024). Shows per-community counts (posts / comments / reactions). Actions: community ban, unban, remove. Assess spread & influence concentration.
  </Tab>

  <Tab title="Moderation History">
    Chronological log: Ban, Community Ban, Removed (post Dec 19, 2024), plus counts summary. Supports pattern detection (recurring infractions, escalation thresholds).
  </Tab>
</Tabs>

## Interpretation Framework

<AccordionGroup>
  <Accordion title="Engagement Density">
    High comments vs low posts may indicate conversational contributor; high reactions with low authored content may signal passive engager or reaction spam.
  </Accordion>

  <Accordion title="Flag Pattern Analysis">
    Clustered flags in narrow time windows suggest episodic behavior; distributed flags indicate chronic issues.
  </Accordion>

  <Accordion title="Cross-Community Influence">
    Multiple high-activity communities = broader impact; concentrated activity aids targeted intervention.
  </Accordion>

  <Accordion title="Moderation Escalation">
    Escalate from content deletion → temporary community ban → global ban if violation severity escalates or cross-community spread emerges.
  </Accordion>
</AccordionGroup>

## Decision Playbooks

<Tabs>
  <Tab title="Low-Risk Noise">
    Minor isolated flags; advise user via response, monitor trend.
  </Tab>

  <Tab title="Repeat Local Violations">
    Pattern in 1 community → community ban period, educate, reassess.
  </Tab>

  <Tab title="Cross-Community Abuse">
    Flags across several communities → consider global temporary ban + review historical moderation notes.
  </Tab>

  <Tab title="Escalation Case">
    Severe violation (threats, explicit abuse) → immediate global ban + document for compliance.
  </Tab>

  <Tab title="Rehabilitation">
    Declining violation trend post-warning → reduce restrictions; track next 30 days.
  </Tab>
</Tabs>

## Metrics to Monitor

| Metric                  | Insight                  | Action Trigger                       |
| ----------------------- | ------------------------ | ------------------------------------ |
| Flags / 30 days         | Current behavioral risk  | Sudden spike vs baseline             |
| Flag clearance rate     | Moderator responsiveness | Low clearance → adjust staffing      |
| Communities engaged     | Breadth of influence     | High + rising flags → broader review |
| Reaction-to-post ratio  | Engagement style         | Extreme imbalance → review for spam  |
| Ban recurrence interval | Escalation need          | Short intervals → stronger sanction  |

## Best Practices

<AccordionGroup>
  <Accordion title="Effective Assessment">
    * Start with snapshot metrics before deep scroll.
    * Correlate flags with content type & community.
    * Validate if spikes align with platform events (launches, campaigns).
  </Accordion>

  <Accordion title="Consistent Moderation">
    * Reference prior actions to avoid double-penalizing.
    * Apply same thresholds across communities.
    * Document rationale for escalations externally when required.
  </Accordion>

  <Accordion title="Community Impact">
    * Identify positive contributors for recognition programs.
    * Track disengagement after sanctions (potential churn risk).
    * Use distribution of contributions to guide community staffing.
  </Accordion>
</AccordionGroup>

## Troubleshooting

| Issue                               | Likely Cause                        | Resolution                                    |
| ----------------------------------- | ----------------------------------- | --------------------------------------------- |
| Missing reactions pre Nov 28 2024   | Historical limit                    | Data collection started then; no retro import |
| Removed not showing pre Dec 19 2024 | Feature availability start          | Only tracked from release date                |
| Flags count mismatch                | Recently cleared / delayed sync     | Refresh or wait sync cycle                    |
| Cannot change global role           | Permission scope lacking            | Adjust admin role privileges                  |
| Ban option disabled                 | Already globally banned             | Unban first to reapply variant action         |
| Community missing from list         | Deleted & purged / permission scope | Confirm retention policy / scope              |

## Next Steps

<CardGroup cols={2}>
  <Card title="Tag Management" icon="tags" href="/analytics-and-moderation/console/user-and-content-management/tag-management">
    Organize users with custom tags for segmentation, filtering, and streamlined management
  </Card>

  <Card title="Posts Management" icon="file" href="/analytics-and-moderation/console/social-management/social-management/posts">
    Review content in context
  </Card>

  <Card title="Moderation Overview" icon="shield" href="/analytics-and-moderation/console/moderation/overview">
    Strengthen enforcement workflow
  </Card>

  <Card title="Analytics" icon="chart-bar" href="/analytics-and-moderation/console/analytics/overview">
    Track platform health
  </Card>

  <Card title="User Management" icon="users" href="/analytics-and-moderation/console/user-and-content-management">
    Manage broader user set
  </Card>
</CardGroup>