> ## Documentation Index
> Fetch the complete documentation index at: https://learn.social.plus/llms.txt
> Use this file to discover all available pages before exploring further.

# Moderation Feed

> Central workspace for reviewing, filtering, actioning, and auditing flagged posts, comments, and messages across the platform

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<Info>
  Use the Moderation Feed to triage all flagged content (posts, comments, messages) in one place. Designed for speed, consistency, and auditability. This guide focuses on operational workflows (not developer implementation).
</Info>

<CardGroup cols={3}>
  <Card title="Triage" icon="triangle">
    Identify highest-risk flagged items
  </Card>

  <Card title="Filter" icon="filter">
    Narrow by feed, type, reason, tags
  </Card>

  <Card title="Decide" icon="lightbulb">
    Delete or clear flags confidently
  </Card>

  <Card title="Audit" icon="clock">
    Review action history & moderator attribution
  </Card>

  <Card title="Optimize" icon="chart-bar">
    Track moderation throughput & gaps
  </Card>

  <Card title="Coordinate" icon="users">
    Distribute workload across team
  </Card>
</CardGroup>

## Access

<Steps>
  <Step title="Open Moderation Section">
    Sidebar → Moderation → Moderation Feed.
  </Step>

  <Step title="Choose Tab">
    Start in To Review for active queue; Reviewed for audit.
  </Step>

  <Step title="Apply Filters">
    Refine by feed type, content type, report reason, tags.
  </Step>

  <Step title="Take Action">
    Delete violations; clear validly resolved flags.
  </Step>
</Steps>

## Interface Structure

<Tabs>
  <Tab title="To Review">
    Active flagged content requiring human decision (posts, comments, messages). Split into Posts & Comments / Messages categories with tailored filters.
  </Tab>

  <Tab title="Reviewed">
    Historical ledger of resolved items (deleted or flags cleared) with moderator name, action, timestamp, and additional filters for attribution and action type.
  </Tab>
</Tabs>

## To Review: Posts & Comments

Key elements:

* Total flagged count
* Card list: author, timestamp, content preview, context (community / user feed)
* Thread context for comments (view parent + siblings)
* AI mod reasons + user report reasons
* Reporter count & last flag date

Actions:

* Delete (immediate removal)
* Clear flag (removes from queue)

## To Review: Messages

Key elements:

* Total flagged messages
* Sender, timestamp, content preview
* Channel context (Community / Live / Broadcast)
* AI mod reasons + user report reasons
* Reporter count & last flag date

Actions:

* Delete message
* Clear flag

## Filtering & Sorting

<AccordionGroup>
  <Accordion title="Feed Dimension (Posts & Comments)">
    * All feeds
    * Community feed
    * User feed
  </Accordion>

  <Accordion title="Content Type (Advanced)">
    * Posts
    * Comments & replies
    * Attachments: Photos / Videos / Files
  </Accordion>

  <Accordion title="Channel Dimension (Messages)">
    * All Channels
    * Community channel
    * Live channel
    * Broadcast channel
  </Accordion>

  <Accordion title="Message Types (Advanced)">
    * Text
    * Photo
    * Video
    * File
    * Audio
  </Accordion>

  <Accordion title="Shared Filters">
    * Report reasons (multi-select)
    * Tags (multi-select)
  </Accordion>

  <Accordion title="Sorting Options (To Review)">
    * Last flag date
    * Flag count
    * Created date
      Order: Latest first / Oldest first
  </Accordion>

  <Accordion title="Additional Reviewed Filters">
    * Moderator Name (multi-select)
    * Moderation Action: Deleted / Flag Cleared
    * Sort: Moderation Date / Created Date
  </Accordion>
</AccordionGroup>

## Review Workflow Examples

<Tabs>
  <Tab title="High-Severity First">
    Filter by report reasons (e.g., abuse, threats) → Sort by Flag count → Delete violations → Clear false positives.
  </Tab>

  <Tab title="AI Assistance">
    Use AI mod reasons to pre-group similar infractions → Bulk evaluate for consistency.
  </Tab>

  <Tab title="Attachment Focus">
    Advanced Filter → Attachments: Videos / Files → Prioritize for manual safety review.
  </Tab>

  <Tab title="Backlog Reduction">
    Sort by Oldest first → Work sequentially → Move to Latest first for fresh queue scan.
  </Tab>

  <Tab title="Moderator Audit">
    Reviewed tab → Filter by Moderator Name → Spot consistency gaps.
  </Tab>
</Tabs>

## Decision Criteria

<AccordionGroup>
  <Accordion title="Delete vs Clear Flag">
    * Delete when content violates policy & removal improves safety.
    * Clear flag when content is compliant or already addressed contextually.
  </Accordion>

  <Accordion title="Flag Count Weighting">
    Higher counts = urgency, but still verify for mass-report brigading.
  </Accordion>

  <Accordion title="Thread Context">
    Always open parent thread for comments before deletion to avoid losing conversational coherence.
  </Accordion>

  <Accordion title="Media Evaluation">
    Prioritize video & file attachments for manual verification if policy sensitive.
  </Accordion>
</AccordionGroup>

## Metrics & Monitoring

| Metric                           | Insight                          | Action                                            |
| -------------------------------- | -------------------------------- | ------------------------------------------------- |
| Average time to resolution       | Workflow speed                   | Reduce queue switching if slow                    |
| Flags cleared vs deleted ratio   | Content quality baseline         | High delete ratio → education / prevention needed |
| Re-flag rate (same user/content) | Effectiveness of prior decisions | Escalate chronic sources                          |
| Moderator action distribution    | Team load balance                | Reassign to reduce bottlenecks                    |
| False positive rate              | Report accuracy                  | Improve reporting guidelines / AI tuning          |

<Info>
  Track trends weekly; adjust staffing and escalation policies based on sustained shifts.
</Info>

## Best Practices

<AccordionGroup>
  <Accordion title="Efficient Review">
    * Pre-filter by highest risk reasons first.
    * Batch similar content types.
    * Use sorting shifts (Oldest → Latest) to prevent stale backlog.
  </Accordion>

  <Accordion title="Team Coordination">
    * Use Reviewed tab for spot audits.
    * Align on deletion criteria to prevent uneven enforcement.
    * Rotate high-intensity queues to mitigate reviewer fatigue.
  </Accordion>

  <Accordion title="Quality & Fairness">
    * Validate contextual thread before removal.
    * Confirm multi-report events are genuine (avoid brigading effect).
    * Provide internal rationale for ambiguous decisions.
  </Accordion>
</AccordionGroup>

## Troubleshooting

| Issue                       | Likely Cause                       | Resolution                                |
| --------------------------- | ---------------------------------- | ----------------------------------------- |
| Item reappears after clear  | New flag submitted                 | Re-evaluate & document edge cases         |
| Slow loading filters        | High dataset / network latency     | Narrow filters; retry; check connectivity |
| Moderator missing in filter | No actions recorded in window      | Expand date scope or verify permissions   |
| Wrong sort order            | Cached state                       | Reapply sort or refresh page              |
| AI reason absent            | Model confidence threshold not met | Proceed with manual evaluation            |
| High false positives        | Over-broad report reason usage     | Educate users / refine categories         |

## Next Steps

<CardGroup cols={2}>
  <Card title="User History" icon="user" href="/analytics-and-moderation/console/user-and-content-management/user-social-history">
    Deep dive individual users
  </Card>

  <Card title="Posts Management" icon="message-square" href="/analytics-and-moderation/console/social-management/social-management/posts">
    Contextual content review
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Channel Management" icon="layers" href="/analytics-and-moderation/console/chat-management/channel-management">
    Moderate chat spaces
  </Card>

  <Card title="Analytics" icon="chart-bar" href="/analytics-and-moderation/console/analytics/overview">
    Track moderation KPIs
  </Card>
</CardGroup>