> ## Documentation Index
> Fetch the complete documentation index at: https://learn.social.plus/llms.txt
> Use this file to discover all available pages before exploring further.

# Stories Management

> Guide for moderators and administrators to create, schedule, view, and moderate Stories in the Console

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<Info>
  This page explains how Console moderators and administrators manage Stories across communities: creation, scheduling, visibility, moderation, and lifecycle oversight. It focuses on operational workflows (not developer implementation).
</Info>

<CardGroup cols={3}>
  <Card title="Create" icon="plus">
    Upload image & video Stories (up to 10 items)
  </Card>

  <Card title="Schedule" icon="calendar">
    Plan Story releases up to 30 days ahead
  </Card>

  <Card title="Monitor" icon="eye">
    Track Active, Expired, Scheduled status
  </Card>

  <Card title="Moderate" icon="shield">
    Delete or clear flagged Stories
  </Card>

  <Card title="Engage" icon="bolt">
    Leverage links & narrative sequencing
  </Card>

  <Card title="Optimize" icon="chart-bar">
    Use lifecycle & performance signals
  </Card>
</CardGroup>

## Accessing Stories

<Steps>
  <Step title="Open Module">
    Go to Admin Console → Stories.
  </Step>

  <Step title="Select Community">
    Search by community name or ID.
  </Step>

  <Step title="Review Tabs">
    Switch between Active, Expired, and Scheduled.
  </Step>

  <Step title="Take Action">
    Create, schedule, delete, or clear flags as needed.
  </Step>
</Steps>

## Creating Stories

<AccordionGroup>
  <Accordion title="Media Requirements">
    * Images: up to 1 GB each
    * Videos: under 2 GB, ≤ configured maximum duration (default 90s)
    * Up to 10 media files per Story batch (all publish together as sequential individual Stories)
    * Single creation batch = ordered Story sequence for narrative impact
  </Accordion>

  <Accordion title="Ordering & Narrative">
    Drag to reorder before publishing / scheduling.
    Use sequencing for: event recaps, multi-step tutorials, campaign countdowns.
  </Accordion>

  <Accordion title="Links & Whitelisting">
    Add an optional hyperlink per Story item.
    If URL whitelisting is enabled, destination must be pre-approved or link cannot be saved.
  </Accordion>

  <Accordion title="Scheduling">
    * Earliest schedule time: ≥ 1 hour from now
    * Latest schedule time: up to 30 days ahead
    * All items in the batch follow the same release time and then display in the order configured
  </Accordion>

  <Accordion title="Preview & Quality">
    Console preview approximates in‑app experience (device variances may apply). Validate crop, readability, caption relevance, and link integrity before finalizing.
  </Accordion>
</AccordionGroup>

<Warning>
  Reordering and link edits are only possible before publishing or while the batch is still in Scheduled status.
</Warning>

## Story Status Lifecycle

<Tabs>
  <Tab title="Active">
    Currently visible Stories within their active duration window.
  </Tab>

  <Tab title="Expired">
    Stories whose visibility period has concluded; retained for reference in Console only.
  </Tab>

  <Tab title="Scheduled">
    Approved Story batches waiting to publish at their scheduled time.
  </Tab>
</Tabs>

<Info>
  The count displayed on a community's Stories card reflects Active + Expired only (excludes Scheduled and Deleted).
</Info>

## Viewing Stories

Within Active & Expired tabs you can:

* View media (image / video)
* Access hyperlinks
* Check comment count (and flagged comment count if applicable)
* View reactions count
* Moderate (delete, clear flags)

Scheduled tab displays:

* Upcoming batches sorted by scheduled date (latest first)
* Hyperlinks configured per Story item
* Delete option (removes entire scheduled batch)

<Warning>
  Deleted Stories are not viewable in Console once removed. Confirm before deletion.
</Warning>

## Moderation Actions

<Tabs>
  <Tab title="Delete Story">
    Remove inappropriate or outdated Story items. Action is immediate and irreversible.
  </Tab>

  <Tab title="Clear Flags">
    After review, clear resolved or invalid reports to maintain accurate escalation focus.
  </Tab>

  <Tab title="Scheduled Cleanup">
    Delete scheduled batches that are no longer relevant before they publish.
  </Tab>
</Tabs>

## Operational Best Practices

<AccordionGroup>
  <Accordion title="Content Planning">
    * Batch related content for cohesive storytelling.
    * Schedule during high engagement windows (analyze past peak hours).
    * Limit daily volume to avoid fatigue.
  </Accordion>

  <Accordion title="Quality & Accessibility">
    * Maintain consistent aspect ratios & branding.
    * Ensure text overlays remain legible (contrast, safe margins).
    * Keep videos concise and purposeful.
  </Accordion>

  <Accordion title="Governance & Safety">
    * Review flagged Stories promptly (ideally within SLA window).
    * Use whitelisted links only; remove any violating destinations.
    * Document deletion rationale for sensitive content categories.
  </Accordion>

  <Accordion title="Engagement Optimization">
    * Track reactions & comment patterns to refine timing & style.
    * Use links sparingly for high-intent actions (avoid dilution).
    * Sequence multi-part content with clear narrative arcs.
  </Accordion>
</AccordionGroup>

## Troubleshooting

| Issue                     | Likely Cause                      | Resolution                        |
| ------------------------- | --------------------------------- | --------------------------------- |
| Cannot schedule \< 1h     | Minimum lead time rule            | Set time ≥ 1 hour ahead           |
| Schedule >30 days blocked | Exceeds max window                | Choose date within 30 days        |
| Link rejected             | Not whitelisted                   | Add to whitelist or remove link   |
| Video upload fails        | Size or duration exceeded         | Compress or shorten video         |
| Missing previews          | Temporary network or format issue | Reupload / refresh page           |
| Story not publishing      | Time mismatch / unsaved changes   | Reconfirm schedule & save         |
| Flags not clearing        | Permission or state change        | Verify role permissions & refresh |

## Quick Reference

<CardGroup cols={2}>
  <Card title="Max Uploads" icon="upload">
    10 media files per batch
  </Card>

  <Card title="Video Duration" icon="film">
    Default 90s (configurable)
  </Card>

  <Card title="Schedule Window" icon="calendar">
    1h → 30 days ahead
  </Card>

  <Card title="Link Control" icon="link">
    Whitelist (if enabled)
  </Card>
</CardGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Community Management" icon="users" href="/analytics-and-moderation/console/social-management/communities">
    Configure community settings
  </Card>

  <Card title="Posts Management" icon="file" href="/analytics-and-moderation/console/social-management/social-management/posts">
    Manage posts & comments
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Moderation Overview" icon="shield" href="/analytics-and-moderation/console/moderation/overview">
    Strengthen safety workflows
  </Card>

  <Card title="Analytics" icon="chart-bar" href="/analytics-and-moderation/console/analytics/overview">
    Evaluate performance trends
  </Card>
</CardGroup>